Ladonya Bishop

• Managed high volume of patients while maintaining excellent customer service and attention to detail.
• Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• onboarding and ensured all requirements were met for home infusion
• Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
• Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.

• Effectively resolved insurance rejections and other billing issues.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
• Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
• Recommended OTC devices or medication options to help mitigate individual symptoms.

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
• Educated patients on proper medication use.
• Dispensed and verified patient prescription orders, conducting necessary utilization reviews.

Worked at multiple locations including Somerset, Monticello, Tompkinsville, and Hazard

Worked as both the pharmacy manager and PIC for 3 of these locations.

• Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
• Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
• Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.

• Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Managed drug and supply inventories.
• Advised patients on medication side effects and contraindications and explained proper administration.
• worked in both inpatient and outpatient pharmacy and psychiatric facility satellite pharmacy to dispense medication and perform DUR
• Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
• Developed and delivered inservice training for nursing Staff