Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Welch

Lawrenceburg

Summary

Dynamic professional excelling in customer service and team collaboration. Leveraged strong communication skills to enhance employee training and streamline operations, resulting in improved service efficiency. Adept at complex problem-solving, fostering a positive dining experience while driving productivity.

Overview

27
27
years of professional experience

Work History

Restaurant Consultant

Brody's Grill and Bar
03.2005 - 03.2006
  • Served as an ongoing resource for clients answering questions addressing concerns and providing guidance whenever needed.
  • Assisted in recruitment efforts by developing job descriptions, interviewing candidates, and evaluating potential hires.
  • Collaborated with chefs to create menu items.
  • Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies.
  • Identified operational bottlenecks through regular observation periods resulting in faster service times.


Server

Chili's Bar and Grill
03.1998 - 06.2022
  • Set positive, welcoming tone for entire dining experience, focusing on customer needs
  • Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
  • Collaborate with Cooks, Chefs, Restaurant Managers and other foodservice staff to provide excellent customer service and maintain a positive reputation for the organization
  • Trained new staff (local) on menu knowledge and service protocols, raising team's overall performance.
  • Assisted/trained new store staff (national) to set up and make the store ready for the grand opening and a smooth launch

IT Business Analyst

Office Of Attorney General
12.2011 - Current
  • Support customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Collaborate with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance.
  • Analyze complicated technical issues, applying expertise to address critical issues effectively.
  • Maintained detailed documentation of customer interactions, allowing for consistent follow-up and seamless handoffs between team members.

Education

Bachelor of Arts - Communications

Eastern Kentucky University
Richmond
06-2002

Skills

  • Customer service
  • Team collaboration
  • Quick learner
  • Fast-paced environment
  • Strong communication skills
  • Employee development
  • Productivity and efficiency
  • Complex Problem-solving

Timeline

IT Business Analyst

Office Of Attorney General
12.2011 - Current

Restaurant Consultant

Brody's Grill and Bar
03.2005 - 03.2006

Server

Chili's Bar and Grill
03.1998 - 06.2022

Bachelor of Arts - Communications

Eastern Kentucky University

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Leigh Welch