Leina Aiko
102 Buttonwood Avenue
Summary
-Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
-Reliable, friendly, great customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy.
-Hardworking and passionate job seeker with strong organizational skills eager to secure retail assistant position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Receptionist
Chiyoda Seisakusyo
04.2021 - Current
- Answer phone promptly and directed incoming calls to correct offices.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
Remittance Clerk
Brastel Remit
02.2021 - 09.2021
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Call Center Agent
JMS United
09.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Retail Sales Assistant
Aimerfeel
04.2019 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained clean sales floor and straightened and faced merchandise.
Waitress
Izakaya ERU
04.2018 - 03.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Checked guests' identification before serving alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Wedding Server
PLEIAS OTA
05.2015 - 03.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Arranged linens and table settings according to seating plan and event theme.
Waitress
Syabuyou
10.2014 - 05.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Izakaya Icchou
02.2014 - 09.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Foreign Languages Education
Kyoai Gakuen University
Maebashi City Gunma Prefecture Japan03.2021
Skills
- Retail Transactions Processing
- Positive Customer Engagement
- Computer Proficiency and Microsoft Office
- Upselling Strategies
- Team Cooperation
- Suggestive Selling
- Purchase Packaging
- Exceeding Customer Expectations
- Payment Processing
- Excellent Written and Verbal Communication
- Customer and Client Relations
Certification
Microsoft Office Specialist Word 2013
Microsoft Office Specialist Excel 2013
Timeline
Office Receptionist
Chiyoda Seisakusyo
04.2021 - Current
Remittance Clerk
Brastel Remit
02.2021 - 09.2021
Call Center Agent
JMS United
09.2020 - 03.2021
Retail Sales Assistant
Aimerfeel
04.2019 - 03.2021
Waitress
Izakaya ERU
04.2018 - 03.2020
Wedding Server
PLEIAS OTA
05.2015 - 03.2018
Waitress
Syabuyou
10.2014 - 05.2015
Waitress
Izakaya Icchou
02.2014 - 09.2014
Bachelor of Arts - Foreign Languages Education
Kyoai Gakuen University
Microsoft Office Specialist Word 2013
Microsoft Office Specialist Excel 2013