Lelisy McClean
Grand Cayman,Cayman Islands
Summary
I am seeking a position where I can optimize my skills and abilities while contributing to organizational success. Motivated and customer-focused professional with technical support experience, strong communication skills, and computer proficiency. Skilled in identifying customer needs, troubleshooting issues, and delivering timely, accurate solutions. Eager to learn new software, contribute to team success, and support organizational efficiency through excellent customer satisfaction.
Overview
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Sales Associate
Number one. Shoe Shop Sport N Zone
07.2024 - 03.2025
- Handled incoming phone calls and assisted multiple customers simultaneously with inquiries and purchases in a fast-paced retail environment
- Delivered great customer service by understanding customer needs and sharing accurate product information
- Maintained a clean, organized, and professional store environment
- Ensured high service quality and efficiency in customer interactions.
IT Analyst (Work Experience Student)
Ogier
11.2023 - 06.2024
- Analyzed and logged IT support tickets, assisting in prioritizing and resolving technical issues
- Organized and monitored departmental email inboxes, to ensure timely responses and accurate ticket routing
- Set up, repaired, and troubleshot desktop and laptop computers for end users
- Built and configured laptops and Microsoft Surface devices according to company standards
- Installed and configured required software, ensuring smooth and reliable system operation for staff
Work Experience Intern
Progressive Distributors
06.2022
- Sales department: Understanding of company's products being sold and where services were needed. Taught how to increase profitability and build and maintain relationships with customers to encourage repeat purchases and brand loyalty.
- Marketing Department: Learning how the company defines as well as manage their brand. Understanding how campaigns were conducted and create content to display products. Learned how to enter markets and budget also to decide on prices or profit.
- Accounts Department: Shown the finances of the company, I have learned the importance of checking and analyzing financial data, as well as ensuring accurate and reliable financial records for the company.
Education
High School Diploma -
Clifton Hunter High School
08.2018 - 06.2023
AAS (Pending) - Computer Science
University College of the Cayman Islands
01.2025 -
Skills
- Strong written and verbal communication
- Self-motivated and confident
- Organized
- Active listener
- Adaptability and willingness to learn
Personal Information
- Nationality: Caymanian
- Visa Status: Caymanian
Timeline
AAS (Pending) - Computer Science
University College of the Cayman Islands
01.2025 -
Sales Associate
Number one. Shoe Shop Sport N Zone
07.2024 - 03.2025
IT Analyst (Work Experience Student)
Ogier
11.2023 - 06.2024
Work Experience Intern
Progressive Distributors
06.2022
High School Diploma -
Clifton Hunter High School
08.2018 - 06.2023