Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lena McIntosh

Olive Hill

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Overview

7
7
years of professional experience
2021
2021
years of post-secondary education

Work History

Cashier

Dollar general
Morehead
04.2025 - Current
  • Processed customer transactions efficiently at a retail convenience store.
  • Maintained accurate cash drawer and balanced registers daily.
  • Assisted customers with product inquiries and provided excellent service.
  • Restocked shelves and organized merchandise for optimal presentation.
  • Handled returns and exchanges following company policies effectively.
  • Collaborated with team members to ensure smooth store operations.
  • Enforced store policies to maintain a safe shopping environment for customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.

Plumber help

Asap plumbing
Owingsville
03.2022 - 05.2022
  • Installed and repaired plumbing systems in residential and commercial buildings.
  • Diagnosed plumbing issues using industry-standard tools and techniques.
  • Collaborated with team members to complete projects on schedule.
  • Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.
  • Tested plumbing systems to locate leaks, malfunctions and repair needs.
  • Located and repaired leaks in water supply lines.
  • Installed and repaired water supply lines, waste disposal systems, and related appliances.
  • Cut and fit pipes to established measurements.
  • Maintained tools and equipment to keep supplies in excellent working condition.
  • Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Followed relevant codes, regulations, and safety techniques.
  • Visited customer sites to assess their needs and provide estimates for repair jobs.
  • Installed pumps and backflow prevention devices according to local codes.
  • Ran tests on newly installed systems to ensure proper functionality before finalizing projects.

House Keeping

Ramada Inn by wyndham
Morehead
11.2021 - 12.2021
  • Resolved customer complaints regarding housekeeping issues or repairs in a timely manner.
  • Performed light housekeeping tasks including changing linens, dusting furniture and vacuuming carpets.
  • Organizing shift schedules for housekeeping personnel according to occupancy levels.
  • Performed light housekeeping duties including laundry, vacuuming, and dusting, as needed.
  • Performed housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
  • Performed general housekeeping duties such as sweeping floors, taking out garbage.
  • Maintained a clean environment for clients by performing light housekeeping tasks.
  • Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Performed daily housekeeping duties such as cleaning rooms and restocking supplies.
  • Coordinated with housekeeping staff for daily maintenance of the lobby area.

Construction Worker

D&A Demolition
Morehead
03.2021 - 03.2021
  • Conducted site inspections to ensure compliance with safety regulations.
  • Assisted in the removal of hazardous materials following safety protocols.
  • Maintained tools and equipment for optimal performance and safety standards.
  • Utilized power tools such as saws, drills and sanders when necessary on projects.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Measured distances accurately using tape measures or laser measuring devices.

Crew Member

McDonald's
Owingsville
03.2018 - 09.2020
  • Prepared and served food following safety and quality standards.
  • Operated cash register and processed customer transactions efficiently.
  • Maintained cleanliness of workstations and dining areas consistently.
  • Restocked supplies and ingredients to support kitchen operations effectively.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Packed fast food products in approved containers, cups, and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by quickly completing assigned tasks.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Checked expiration dates on all products before serving them to customers.
  • Educated customers on menu items, product ingredients and nutritional values.

Education

Penn Foster
Scranton, PA

Skills

  • Customer transactions
  • Cash handling
  • Retail operations
  • POS systems
  • Sales promotion
  • Time management
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Adaptability
  • Reliability and punctuality
  • Dependability and reliability
  • Liquor law compliance
  • Transaction handling
  • Written and verbal communication
  • Payment processing
  • Customer service
  • Receipt handling
  • Customer assistance
  • Fraud prevention awareness
  • Multitasking and organization

Timeline

Cashier

Dollar general
04.2025 - Current

Plumber help

Asap plumbing
03.2022 - 05.2022

House Keeping

Ramada Inn by wyndham
11.2021 - 12.2021

Construction Worker

D&A Demolition
03.2021 - 03.2021

Crew Member

McDonald's
03.2018 - 09.2020

Penn Foster

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Lena McIntosh