Lena Wilson
U.S. Bank Home Mortgage
Owensboro
14
years of professional experience
Hands-on loan servicing specialist with 15 years experience handling SCRA and ARM records, mortgage file review, and borrower communication. Brings a strong focus on accuracy, compliance, and timely follow-through, along with training support for new team members and help with policy and procedure updates.
Work History
Special Loans Specialist
4 Years 5 Months- Reviewed ARM loan data for accuracy, ensuring compliance with regulatory standards.
- Ensured timely delivery of balloon and matured letters to clients, enhancing communication and client satisfaction.
- Updated payment change details for SCRA loans to reflect accurate borrower information.
- Assisted with policy and procedure drafting and review.
- Trained new team members on daily processes and systems.
Mortgage Loan Processor
1 Year 5 Months- Collected income, asset, and credit documents for loan files
- Reviewed mortgage applications for U.S. Bank Home Mortgage borrowers
- Verified borrower information against underwriting and compliance requirements
- Communicated conditions to borrowers, loan officers, and underwriters
- Provided customer service by responding to inquiries regarding loan status.
- Analyzed financial data such as income, assets, liabilities, and credit history
Special Loans Specialist
8 Years 3 MonthsSpecial Loans
8 Years 3 MonthsEducation
No Degree - Business Administration And Management
Skills
Data Analyzing
Quality assurance
Technical troubleshooting
Documentation management
Organizational
Time Management
Problem solving
Customer service
Effective communication
Team collaboration
Training support
Multitasking
Emergency response
Team player
Problem-solving
Personal Information
Title: Special Loans Specialist
Activities
- Toastmasters
- Thrive Thursdays
- Clifton Strengths
- Emergency Response Team
- Fun Activity Team
Timeline
Special Loans Specialist
U.S. Bank Home Mortgage
05.2022 - CurrentRead More
Mortgage Loan Processor
U.S. Bank Home Mortgage
12.2020 - 05.2022Read More
Special Loans Specialist
U.S. Bank Home Mortgage
09.2012 - 12.2020Read More
Special Loans
U.S. Bank Home Mortgage
09.2012 - 12.2020Read More
Owensboro Community And Technical College
No Degree from Business Administration And Management
Read More