Lenzi Cooper
Berea
Summary
Dynamic and results-driven professional with extensive experience in customer service and dispatching at Jade Towing & Recovery. Proven ability to manage high-stress situations while enhancing customer relations and maintaining accurate data records. Strong multitasking skills and attention to detail contribute to improved operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Dispatcher
Jade Towing & Recovery
03.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Analyzed customer feedback and provided solutions to improve customer service.
Sales Associate
EG America
04.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Deli Associate
Walmart
01.2021 - 06.2022
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Cashier
Hardee's
03.2018 - 01.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Diploma - General Studies
Rockcastle County High School
Mount Vernon, KY05.2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Customer relations
- Multitasking and organization
- Verbal and written communication
Timeline
Dispatcher
Jade Towing & Recovery
03.2024 - Current
Sales Associate
EG America
04.2023 - 03.2024
Deli Associate
Walmart
01.2021 - 06.2022
Cashier
Hardee's
03.2018 - 01.2022
Diploma - General Studies
Rockcastle County High School
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