Leonard Ehrhart
Florence
Summary
Results-driven professional known for effective communication and strategic problem-solving. Experience in cash handling and customer service, with a focus on training and supporting team members to enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Cashier Plus
Great American Cookies
Florence
06.2021 - Current
- Handled cash, credit, and gift card transactions accurately during busy periods.
- Guided customers in product selections and special orders for personalized treats to enhance shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new cashiers on register procedures and customer service standards to ensure consistent service quality.
- Addressed customer inquiries and complaints professionally, improving overall satisfaction.
- Assisted team by completing additional responsibilities to ensure smooth workflow.
- Greeted customers and answered any questions they had about the store's products and services.
- Restocked shelves with merchandise to maintain product availability.
Lead Driver/Assistant Manager
Goodwill Industries
Woodlawn
11.2013 - 04.2020
- Oversaw daily transportation schedules for efficient operations.
- Guided new drivers on safety protocols and operational procedures, enhancing team compliance and performance.
- Collaborated with team members to resolve logistical challenges, ensuring timely delivery and operational continuity.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Ensured that all vehicles were inspected and maintained properly.
- Provided technical support to drivers encountering mechanical issues on the road. with troubleshooting mechanical issues with vehicles.
- Supported drivers with on-route challenges.
- Resolved customer complaints promptly and professionally.
- Conducted regular meetings with staff to discuss best practices and address any concerns or issues.
IT Technician
Cincinnati Construction Software
Blue Ash
05.2004 - 04.2013
- Operated high-speed scanning equipment to digitize documents, enhancing accessibility.
- Maintained organized digital files to facilitate quick retrieval and reference.
- Reviewed scanned images for quality assurance, ensuring accuracy and reliability.
- Collaborated with team to ensure timely document processing.
Customer Service/Merchandise Stocker
AutoZone
Covington
01.2006 - 01.2010
- Assisted customers in locating products and provided knowledgeable recommendations.
- Stocked shelves with automotive parts and accessories to enhance product availability for customers.
- Monitored stock levels and communicated replenishment needs to supervisors to prevent product shortages.
- Delivered auto parts to support customer needs and enhance service efficiency. to various locations in a timely manner.
- Maintained accurate records of deliveries and inventory.
- Operated delivery vehicles safely and efficiently.
- Maintained cleanliness and safety standards to ensure a positive shopping experience.
Education
High School Diploma -
Purcell Marian High School
Cincinnati, OH06-1974
Some College (No Degree) -
Northern Kentucky University
Newport, KYSkills
- Cash handling
- POS operation
- Customer support
- Sales management
- Inventory management
- Order fulfillment
- Logistical coordination
- Safety compliance
- Team leadership
- Employee training
- Problem resolution
- Decision analysis
- Clear communication
- Task prioritization
- Strategic planning
- Strategic planning
Affiliations
- Working on Cars
- Gardening
- Reading
Timeline
Cashier Plus
Great American Cookies
06.2021 - Current
Lead Driver/Assistant Manager
Goodwill Industries
11.2013 - 04.2020
Customer Service/Merchandise Stocker
AutoZone
01.2006 - 01.2010
IT Technician
Cincinnati Construction Software
05.2004 - 04.2013
High School Diploma -
Purcell Marian High School
Some College (No Degree) -
Northern Kentucky University