Lesley King
Louisville
Summary
Dynamic Retail Senior Store Manager at Goodwill of Kentucky, recognized for consistently exceeding sales targets and enhancing customer satisfaction through exceptional service. Skilled in merchandise planning and store operations, I fostered a positive work environment while implementing effective health and safety measures, driving continuous improvement, and mentoring team members for professional growth.
Overview
36
36
years of professional experience
Work History
Retail Senior Store Manager
Goodwill of Kentucky
06.2010 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
- Planned and assigned workload by delegating tasks and directing team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manufacturing Quality Technician
Faurcia Exhaust
06.1989 - 06.2003
- Performed root-cause analysis on defective products, driving continuous improvement efforts throughout the facility.
- Decreased defect rates by refining quality control measures and monitoring systems.
- Audited internal processes for compliance with ISO standards, maintaining regulatory adherence at all times.
- Improved production efficiency through meticulous data analysis and continuous process improvement initiatives.
- Trained new team members on manufacturing processes, contributing to a skilled workforce.
- Managed supplier relationships to ensure high-quality raw materials and components were consistently delivered on time.
- Evaluated customer feedback regarding product quality periodically which led to improvements that significantly increased customer satisfaction.
Education
Fern Creek High School
Louisville, KYSkills
- Store Merchandising
- Customer service
- Store maintenance
- Store operations
- Health and safety
- Leadership and people management
- Coaching and mentoring team members
Timeline
Retail Senior Store Manager
Goodwill of Kentucky
06.2010 - Current
Manufacturing Quality Technician
Faurcia Exhaust
06.1989 - 06.2003
Fern Creek High School
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