Leslie Bernard

I assist in overseeing sales & production goals for cluster stores in order to meet expected goals while actively remaining responsible for my assigned home store. I mentor & assist my cluster store managers through day to day processes, including but not limited to:

• Creating weekly schedules to ensure adequate coverage of the store during operating hours.
• Prepare staff work schedules and assigned team members to specific duties.
• Provide guidance and support to employees on how best to handle difficult customers or situations.
• Motivate and supervise staff to ensure productivity and customer satisfaction.
• Assist in recruiting qualified personnel when necessary by conducting interviews.
• Conduct regular meetings with team members to discuss progress towards goals.
• Resolve customer complaints in an efficient and professional manner.
• Oversee the execution of visual merchandising activities in line with corporate standards.
• Perform regular audits of store operations to identify areas for improvement.
• Organized store layout according to corporate guidelines while maximizing space utilization.
• Ensure compliance with company policies and procedures regarding safety, security, cash handling.
• Manage inventory control systems to ensure optimal stock levels at all times.
• Provide training to new staff members on policies, procedures, product knowledge and selling techniques.
• Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Monitor progress by establishing plans, budgets and measuring results.
• Actively communicate across all departments to aid in problem solving
• Provide additional support to struggling locations by traveling & assisting as needed.

• Recruited, trained and supervised new employees.
• Ensured compliance with safety regulations and company policies.
• Created weekly work schedules for store personnel.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of employee performance reviews.
• Managed daily banking activities such as deposits and withdrawals.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Monitored employee performance and identified performance gaps for corrective action.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Updated and maintained store signage and displays.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Trained and mentored associates to teach daily tasks and procedures.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Managed customer service inquiries and complaints in a timely manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Supervised daily operations including scheduling shifts, assigning duties.
• Communicated regularly with customers to gain insights into their needs.
• Analyzed sales data to identify trends and adjust strategies to increase revenue.
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Motivated staff through positive reinforcement techniques.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Trained new staff in relevant processes and procedures.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Ensured compliance with company policies and procedures throughout the team.
• Delegated daily tasks to team members to optimize group productivity.
• Monitored team progress and enforced deadlines.
• Collaborated with management team to implement new work procedures or policies.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

• Operated cash register to process cash, check, and credit card transactions.
• Communicated with customers and employees to answer questions or explain information.
• Delivered high-quality customer service through deep commitment to knowledge and performance.