Leslie Jesse
Harrodsburg
Summary
Adaptable and efficient customer service advisor with extensive experience in food delivery and retail. Known for strong problem-solving abilities and attention to detail, successfully enhancing customer satisfaction and fostering loyalty through tailored solutions.
Overview
10
10
years of professional experience
Work History
Food Delivery Driver
DoorDash
Harrodsburg
06.2022 - Current
- Delivered exceptional customer service, creating positive interactions that contributed to customer loyalty.
- Delivered food promptly, ensuring customer satisfaction with timely service.
- Ensured that the correct order was delivered to the customer.
- Communicated order updates to customers via phone and email., improving communication and overall delivery satisfaction.
- Navigated efficiently using GPS and delivery apps, ensuring timely and accurate deliveries.
Customer Service Advisor
Stanley Steamer International
Harrodsburg
05.2021 - 03.2022
- Engaged customers in discussions to identify needs, resolve issues, and provide product information, improving overall customer experience.
- Resolved customer complaints through tailored solutions and support, enhancing customer satisfaction.
- Guided customers in product selection, order placement, and billing inquiries to enhance their purchasing experience.
- Enhanced customer retention by offering personalized discount options that encouraged loyalty.
- Coordinated cleaning service schedules to improve team efficiency and service delivery.
Customer Service Associate
Lowe's Companies Inc
Tarpon Springs
02.2020 - 12.2020
- Provided exceptional customer service by actively listening and engaging with patrons to address their needs.
- Responded to customer inquiries with accurate store information, improving overall customer satisfaction.
- Operated cash register and POS system, efficiently processing customer payments by cash, check, and credit card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Gained comprehensive understanding of departmental roles to support seamless store operations and optimal coverage.
Pizza Delivery Driver
Domino's Pizza
New Port Richey
08.2019 - 12.2019
- Delivered pizzas promptly to customer locations, ensuring product quality and customer satisfaction.
- Ensured adherence to food safety regulations while handling and delivering food items.
- Confirmed orders and addressed customer concerns to ensure satisfaction.
- Welcomed customers, took orders, and provided product knowledge to enhance dining experience.
- Handled phone calls for takeout orders, ensuring accurate order processing.
Bakery Clerk
Publix Bakery
Hudson
02.2018 - 07.2018
- Guided customers in product selection and inquiries, improving overall satisfaction in busy bakery department.
- Welcomed patrons, provided menu recommendations, and accurately recorded order details and special preferences.
- Documented customer specifications for custom cake orders and bakery orders, ensuring accurate fulfillment.
- Resolved customer complaints and issues promptly, fostering a positive shopping environment.
- Maintained cleanliness of bakery area by sweeping floors and wiping down surfaces to ensure a welcoming atmosphere.
Hostess
Frisch's Big Boy
Frankfort
10.2017 - 01.2018
- Welcomed guests upon arrival, promptly seating them to optimize service flow.
- Operated cash register, accurately processing various payment methods to enhance customer experience.
- Cultivated strong relationships with front-of-house and kitchen staff, fostering collaboration. with other front-of-house and kitchen staff.
- Assisted management with daily operations, streamlining workflow.
Cashier
Cookout
Frankfort
10.2016 - 01.2017
- Processed customer transactions with accuracy and efficiency in high-traffic retail environment.
- Issued receipts, refunds, and change accurately, ensuring smooth transaction process for customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with product inquiries, offering personalized recommendations to improve shopping experience.
- Maintained organized checkout area, creating welcoming atmosphere for customers.
Education
Some College (No Degree) - Tourism and Hospitality
Penn Foster Career School
Scranton, PA04-2026
Skills
- Phone order processing
- Customer service
- Sales strategies
- Time management
- Effective communication
- Conflict resolution
- Relationship building
Timeline
Food Delivery Driver
DoorDash
06.2022 - Current
Customer Service Advisor
Stanley Steamer International
05.2021 - 03.2022
Customer Service Associate
Lowe's Companies Inc
02.2020 - 12.2020
Pizza Delivery Driver
Domino's Pizza
08.2019 - 12.2019
Bakery Clerk
Publix Bakery
02.2018 - 07.2018
Hostess
Frisch's Big Boy
10.2017 - 01.2018
Cashier
Cookout
10.2016 - 01.2017
Some College (No Degree) - Tourism and Hospitality
Penn Foster Career School