LESLIE KEOWN
Radcliff
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Sales Rep
American Frieght
01.2024 - 12.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on furniture and appliances.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Achieved consistently high customer satisfaction ratings.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Consultant
Furniture Fair
02.2021 - 12.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Executive Housekeeping Manager
Dunn Hospitality Group
01.2017 - 02.2021
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
Education
High School Diploma -
Meade County High School
Meade County06-2004
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Account management
- Performance improvement
- Cold calling
- Staff training
- Performance tracking
- Systems and software expertise
- Expense reporting
- Time management
- Customer experience enhancement
- Team leadership
- Attention to detail
- Microsoft
- Excel
- Inventory
Timeline
Sales Rep
American Frieght
01.2024 - 12.2024
Sales Consultant
Furniture Fair
02.2021 - 12.2023
Executive Housekeeping Manager
Dunn Hospitality Group
01.2017 - 02.2021
High School Diploma -
Meade County High School
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