Leslie Payton
Ashland
Summary
Proven retail professional with a track record of enhancing customer satisfaction and loyalty, notably at Dollar General. Expert in POS system operation and adept at creating positive customer experiences. Demonstrated ability to mentor staff and streamline operations, resulting in improved efficiency and store atmosphere. Skilled in both cash handling and fostering friendly customer interactions.
Overview
5
5
years of professional experience
Work History
Lead Sales Associate
Naughty But Nice
01.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Delivery Driver
DoorDash
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Key Holder
Dollar General
09.2023 - 02.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Cashier
Buddy’s Clubhouse Grill
05.2020 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
GED - General Studies
Boyd County High School
Ashland, KY10.2006
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Pricing and labeling
- POS system operation
- Inventory and stocking
- Positive customer experience
- Friendly and outgoing
Timeline
Lead Sales Associate
Naughty But Nice
01.2025 - Current
Key Holder
Dollar General
09.2023 - 02.2025
Delivery Driver
DoorDash
12.2020 - Current
Cashier
Buddy’s Clubhouse Grill
05.2020 - 11.2021
GED - General Studies
Boyd County High School
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