Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LEWIS RIDGEWAY

Louisville

Summary

Solutions-oriented Alarm Security Technician experienced in installing, servicing, and maintaining advanced electronic security systems, including intrusion, fire, CCTV, access control, and IP-based technologies. Achieved improved system efficiency and reliability through effective troubleshooting and preventative maintenance across commercial and residential environments. Focused on delivering exceptional service and fostering client loyalty through strong communication and technical expertise.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Commercial Service Technician

Everon Security Solutions
Louisville
02.2022 - Current
  • Lead install/service teams on commercial projects nationwide.
  • Manage installs of CCTV, fire, and card access systems.
  • Coordinate site surveys, manage timelines, and ensure quality assurance.
  • Perform residential installs, customer education, and post-service reporting.

Alarm Technician

Interface Systems
Earth City
01.2023 - 09.2024
  • Install, maintain, and repair intrusion, fire, CCTV, VOIP, and network systems.
  • Apply efficient field methods to resolve service issues effectively.

. Access control.

  • Conducted routine maintenance and testing of alarm equipment.

Alarm Technician

Compass Security Solutions
02.2021 - 02.2022
  • Led large-scale installs, including correctional facilities with 150+ cameras.
  • Managed quoting, commissioning, and servicing of access, video, and solar systems.
  • Collaborated with software/network engineers and project managers.

Alarm Service Technician

ADT Security
08.2019 - 02.2020
  • Serviced a wide range of residential/commercial alarm systems.
  • Worked with systems including Ademco, GE, DSC, and 2GIG panels.

Alarm Service Technician

MONI / Brinks Home Security
06.2013 - 01.2019
  • Delivered on-site maintenance, troubleshooting, and customer training.
  • Maintained inventory and ensured service van readiness.

Technical Support Representative

Honeywell International
Louisville
10.2012 - 06.2013
  • Delivered technical support for low-end Honeywell systems.
  • Created documentation and trained field technicians.

Senior Alarm Technician

Guaranteed Security Systems
Louisville
10.2003 - 10.2012
  • Surveyed sites to install and configure alarm and surveillance systems, enhancing security for clients.
  • Coordinated scheduling, equipment acquisition, and client communication to streamline installation processes.

Education

Associate of Arts - Education

Paducah Community College
Paducah, KY

Plumbing & Water Lines -

Jefferson Technical College
Louisville, KY

Skills

  • CCTV installation
  • CCTV & IP Surveillance Systems
  • Fire alarm systems
  • Fire & Burglar Alarm Systems
  • Access control installation
  • Access Control & Card Readers
  • Client coordination
  • DVR/NVR Configuration
  • Network cabling
  • System integration
  • Technical troubleshooting
  • Project management
  • Client coordination
  • Problem solving
  • Client coordination

Certification

  • ESA Level 1 Certified Alarm Technician, #1499018
  • Alarm.com Certified Technician, #001-106292
  • ADT Pulse & ADT Command Certified
  • Alarm Technician - Louisville MCO Chapter, #60434
  • Certified in: Backflow Prevention, Running AquaPex, Plumber’s Helper

Timeline

Alarm Technician

Interface Systems
01.2023 - 09.2024

Commercial Service Technician

Everon Security Solutions
02.2022 - Current

Alarm Technician

Compass Security Solutions
02.2021 - 02.2022

Alarm Service Technician

ADT Security
08.2019 - 02.2020

Alarm Service Technician

MONI / Brinks Home Security
06.2013 - 01.2019

Technical Support Representative

Honeywell International
10.2012 - 06.2013

Senior Alarm Technician

Guaranteed Security Systems
10.2003 - 10.2012

Associate of Arts - Education

Paducah Community College

Plumbing & Water Lines -

Jefferson Technical College
LEWIS RIDGEWAY