Liana Kakhramanova
Louisville
Summary
Dynamic and detail-oriented professional with experience at Baptist Health Hospital, excelling in patient care and appointment management. Proven ability in route planning and multi-line phone proficiency, enhancing operational efficiency. Recognized for improving patient satisfaction through effective communication and time management, while maintaining meticulous records and adhering to safety protocols.
Overview
10
10
years of professional experience
Work History
Dispatcher Office Assistant
FMA EXPRESS LLC
10.2021 - Current
- Managed dispatch schedules, coordinating with drivers for efficient route planning.
- Assisted in tracking shipments, ensuring timely deliveries and accurate records.
- Communicated effectively with clients to address inquiries and resolve issues promptly.
- Utilized logistics software to update and maintain shipment statuses in real-time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Advised regarding delays and special circumstances.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed detailed logs of dispatch activities to support continuous improvement initiatives.
Medical Assistant With Surgery Scheduling
Baptist Health Hospital
12.2017 - 02.2020
- Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
- Administered medications and vaccinations, adhering to safety protocols and best practices.
- Conducted patient intake interviews, collecting accurate medical histories and vital signs.
- Maintained and organized electronic health records, ensuring data integrity and confidentiality.
- Trained new staff on administrative procedures and clinical protocols, fostering a cohesive work environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Medical Assistant
Baptist Medical Center
03.2017 - 11.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Epic Software to schedule appointments for doctor visits and procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Processed medical insurance claims and payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Assistant Endocrine
Dr.Alrefai
01.2016 - 01.2017
- Assisted in patient intake and documentation, ensuring accurate medical histories and vital signs recording.
- Managed appointment scheduling and patient follow-ups, enhancing office efficiency and patient satisfaction.
- Administered routine clinical procedures, including injections and EKGs, adhering to safety protocols and best practices.
- Collaborated with healthcare team to coordinate patient care plans, improving communication and treatment outcomes.
- Managed escalated cases, providing timely resolutions while maintaining positive client relationships.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes, maintaining professionalism under pressure and meeting response times.
- Assisted in training new staff on bilingual support techniques and company policies.
- Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
- Assisted customers with Russian-language inquiries in a timely and professional manner.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Associate of Science -
A T A COLLEGE
Louisville, KY05-2015
Skills
- Typing speed
- Route planning
- Multi-line phone proficiency
- Attention to detail
- Time management
Languages
Russian
Full Professional
Turkish
Full Professional
Timeline
Dispatcher Office Assistant
FMA EXPRESS LLC
10.2021 - Current
Medical Assistant With Surgery Scheduling
Baptist Health Hospital
12.2017 - 02.2020
Medical Assistant
Baptist Medical Center
03.2017 - 11.2018
Medical Assistant Endocrine
Dr.Alrefai
01.2016 - 01.2017
Associate of Science -
A T A COLLEGE