Libby Hughes
Printer
Summary
Detail-oriented with strong experience in customer service, understanding operations management, and payroll systems. Skilled in managing teams, overseeing daily operations, and maintaining accuracy in data processes. Certified in business analytics and payroll management, with a consistent focus on improving efficiency and delivering reliable, high-quality results.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent (CSA)
FedEx
Langley, KY
01.2023 - Current
- Manage evening reload operations, ensuring timely shipment processing for air transport
- Coordinate logistics to ensure trucks meet strict deadlines for flight sorting
- Process daily operational paperwork and maintain accurate records
- Support drivers with dispatch needs, issue resolution, and end-of-day processes
- Trained in both A.M. and P.M. operations, including package correction and system handling
- Certified Dangerous Goods (DG) Specialist, ensuring compliance with safety regulations
Sales Manager
Cato
Prestonsburg, KY
01.2023 - 2023
- Managed store floor operations and merchandising displays to increase sales performance
- Monitored sales metrics and contributed to monthly reporting
- Provided customer service support and assisted with daily store operations
Customer Service Agent (QuickBooks Specialist)
Sitel (Sykes Legacy)
Chavies, KY
01.2021 - 01.2023
- Handled high-volume inbound calls assisting customers with payroll and payment systems
- Certified in QuickBooks, Payroll, Payments, and Risk Management
- Resolved complex customer issues while maintaining detailed case documentation
- Guided customers through system navigation and financial processes
DSD Receiver / Accounts Manager & Closing Manager
IGA
Martin & Salyersville, KY
01.2018 - 01.2021
- Managed vendor accounts, invoices, and pricing updates across store systems and sales floor
- Oversaw inventory intake, product check-in, and stock accuracy
- Opened and closed store operations, including cash handling and team supervision
- Managed cake production and distribution for four store locations
- Coordinated logistics for high-volume product transfers between locations
Crew Member
McDonald’s
Martin, KY
01.2017 - 01.2018
- Performed front and back-of-house duties including customer service, food prep, and cash handling
- Maintained cleanliness and organization in dining and service areas
- Ensured order accuracy and resolved customer concerns efficiently
Education
Certification - Foundations of Business Strategy
University of Virginia
Charlottesville, VA03-2026
High School Diploma -
Floyd Central High School
Langley, KY06-2020
Skills
- Customer Service Excellence
- Multi-Store & Team Management
- Time Management & Multitasking
- Payroll Processing & Compliance
- Business Analytics
- Data Accuracy & Reporting
- Workload balancing
- Deadline management
- Vendor Relations & Inventory Management
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Product knowledge
Certification
- OSHA Certified (2 Certifications)
- QuickBooks Certified
- QuickBooks Payroll Certified
- Payroll Professional Certification (ADP)
- Foundations of Business Strategy – University of Virginia
Timeline
Customer Service Agent (CSA)
FedEx
01.2023 - Current
Sales Manager
Cato
01.2023 - 2023
Customer Service Agent (QuickBooks Specialist)
Sitel (Sykes Legacy)
01.2021 - 01.2023
DSD Receiver / Accounts Manager & Closing Manager
IGA
01.2018 - 01.2021
Crew Member
McDonald’s
01.2017 - 01.2018
Certification - Foundations of Business Strategy
University of Virginia
High School Diploma -
Floyd Central High School