LIBERTY FRAGUA
Lexington
Summary
Qualified professional with strong background in managing office operations and enhancing administrative efficiency. High standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administration, scheduling, budgeting, and customer service. Known for effective communication, problem-solving, and organizational skills. Utilizes organizational and leadership skills to maintain efficiency and productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
28
28
years of professional experience
Work History
Office Manager / Executive Assistant
Providence Christian Academy
Georgetown, KY
05.2024 - 08.2025
- Keyholder and responsible for opening office in the morning in preparation for the day
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Licensed Managing Broker / Designated Broker / Office Manager
Liberty Sound Realty
Federal Way, WA & Lexington, KY
11.2012 - 02.2025
- Mentored new agents through hands-on training programs focused on industry best practices and ethical standards compliance.
- Facilitated seamless transaction processes, coordinating with mortgage brokers, attorneys, inspectors, and other key stakeholders.
- Advised clients on financing options available for various types of properties based on their financial situations.
- Developed a strong network of real estate professionals through consistent relationship-building efforts.
- Implemented innovative marketing strategies to attract prospective buyers and sellers, resulting in increased market share.
- Enhanced client satisfaction by delivering personalized and timely services throughout the buying and selling process.
- Conducted comprehensive market analyses for accurate property valuations and informed decision making.
- Handled complex real estate transactions with professionalism, resolving disputes amicably to maintain positive working relationships among all parties involved.
Office Manager
Ironmill Hardware & Fasteners
Auburn, WA
08.2020 - 07.2023
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintain owner calendars / schedules / meetings
- Coordinate and execute company / team meetings
- Assist with project management
- Manage company financials, accounts, payables & receivables, file taxes
Regional Manager / Applications Training Specialist II
Providence Health & Services
Renton, WA
06.2002 - 05.2010
- Managed all trainers within the region
- Trained Computer Basics / Intermediate / Advanced classes for clinicians
- Trained Prov@Home / McKesson / Epic – Electronic Medical Software for Home Health
- Trained ProvClinicals / McKesson / Epic – Electronic Medical Software for Hospital Clinicians
- Trained Microsoft Office to include: Computer Basics, Word, Outlook, Excel and PowerPoint.
- Trained Doctors from different sites on Prov@Home / McKesson / Epic applications
- Conducted both classroom setting training, 2 – 25 students, and 1:1 training
Office Manager
Chaos Resolutions
Renton, WA
01.1998 - 05.2002
- Scheduled and set up classes
- Learned customer service curriculum and co-facilitated with lead trainer
- Coordinate Office: responsible for incoming telephone calls, prepared reports, organized files, filing as necessary
- Inventory control of curriculum – ordering from vendor or printing through Kinko’s and compiled participant’s binders
- Laptop preparation with training files for the week’s courses
- Schedule meetings, conferences and other necessary client appointments
- Read and respond to correspondence, preparing memos and other documents as necessary
- Used Access Database for: Maintaining rosters / enrollments, Transcripts of participants and general client information
- Received, logged and worked to resolve issues from / with clients
Education
Certificate - Christian Foundations
Christ Embassy Bible College
Nicholasville, KY07-2024
Certificate - Biblical Foundations
Christ Embassy Bible College
Nicholasville, KY07-2024
Certificate - Crucial Conversations
Providence Health & Services
Renton01.2005
Bachelors Degree - Business Administration And Management
University of Washington
Seattle06.2003
Associates Degree - Business Administration
Green River Community College
Auburn06.2001
High School Diploma -
Fife High School
Fife, WA06.1999
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Bookkeeping
- Document management
- Payroll, budgeting, account reconciliation
- CRM's, Microsoft Office, Quickbooks, Google Suite
Timeline
Office Manager / Executive Assistant
Providence Christian Academy
05.2024 - 08.2025
Office Manager
Ironmill Hardware & Fasteners
08.2020 - 07.2023
Licensed Managing Broker / Designated Broker / Office Manager
Liberty Sound Realty
11.2012 - 02.2025
Regional Manager / Applications Training Specialist II
Providence Health & Services
06.2002 - 05.2010
Office Manager
Chaos Resolutions
01.1998 - 05.2002
Certificate - Christian Foundations
Christ Embassy Bible College
Certificate - Biblical Foundations
Christ Embassy Bible College
Certificate - Crucial Conversations
Providence Health & Services
Bachelors Degree - Business Administration And Management
University of Washington
Associates Degree - Business Administration
Green River Community College
High School Diploma -
Fife High School