Lilian Bailey
Louisville
Summary
Dynamic leader with a proven track record at Kroger, enhancing store operations and team performance. Excelled in employee engagement and loss prevention, reducing turnover and shrinkage. Skilled in team leadership and customer service, fostering a culture of continuous improvement and achievement. Achieved notable success in promotions planning and store safety initiatives.
Overview
5
5
years of professional experience
Work History
Store Leader
Kroger
11.2024 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Elevated team performance with motivational approach and excellent training abilities.
District HR Leader
Kroger
04.2023 - 11.2024
- Championed continuous improvement efforts within the HR department by promoting innovation and best practices.
- Successfully managed talent acquisition initiatives, partnering with hiring managers to meet staffing needs proactively.
- Oversaw payroll functions accurately while ensuring adherence to applicable labor laws and regulations.
- Implemented successful training programs to enhance employee skills and career development opportunities.
- Supported organizational growth by managing workforce planning initiatives.
- Boosted workplace productivity with the implementation of performance management systems.
- Promoted diversity and inclusion through policy creation, training, and ongoing awareness initiatives.
Assistant Store Leader
Kroger
09.2021 - 04.2023
- Recruited and hired talented individuals bringing depth and experience to organization.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
Associate Resource Manager
Kroger
03.2020 - 09.2021
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Served as a key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
- Streamlined resource allocation processes by implementing efficient scheduling and tracking systems.
- Continuously assessed the effectiveness of existing resource management strategies, refining processes as needed to ensure optimal performance at all times.
Education
Bachelor Of Business Administration And Management - Business Administration
Western Kentucky University
Bowling Green, KY12.2019
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Team building and leadership
- Store opening and closing
- Employee training
- Team development
- Loss prevention procedures
Timeline
Store Leader
Kroger
11.2024 - Current
District HR Leader
Kroger
04.2023 - 11.2024
Assistant Store Leader
Kroger
09.2021 - 04.2023
Associate Resource Manager
Kroger
03.2020 - 09.2021
Bachelor Of Business Administration And Management - Business Administration
Western Kentucky University
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