Lilian Boyd
Louisa
Summary
Assistant General Manager at BoddieNoell Enterprises (Hardees) with expertise in staff management and operations. Successfully enhanced customer satisfaction and team performance through effective training and mentoring. Proven track record in inventory control and budget management, ensuring compliance with health regulations while maintaining a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
BoddieNoell Enterprises
07.2020 - 08.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Education
Business
Johnson Central Highschool
Paintsville, KY05-2022
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Food safety and sanitation
- Employee scheduling
- Budget control
- Customer service
Certification
ServSafe - exp. 2027
Timeline
Assistant General Manager
BoddieNoell Enterprises
07.2020 - 08.2025
Business
Johnson Central Highschool
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