Lilith Knight
Fort Campbell
Summary
Resourceful healthcare and pet care professional with a strong emphasis on reliability and organization. Expert in monitoring health needs, ensuring safety, and maintaining detailed records. A dependable team member dedicated to facilitating optimal care and enriching the lives of patients and pets.
Overview
9
9
years of professional experience
Work History
Dog Sitter
Rover
12.2017 - Current
- Ensure the safety and well-being of dogs under your care by following all safety protocols and guidelines provided by Rover
- Ensure that all dog sitters have the necessary certifications and training to provide high-quality care for dogs
- Followed pet care instructions, dietary needs, and medication regimens to ensure optimal health and comfort of dogs.
- Managed and maintained detailed appointment book, ensuring efficient scheduling and organization of dog sitting appointments.
- Maintain accurate and up-to-date records of all scheduled appointments and ensure proper communication with clients and dog sitters
- Coordinated with dog sitters to provide essential information and supplies for each appointment, enhancing care quality.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
Nursing Assistant
Christian Care Communities
01.2025 - 09.2025
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported patients in managing routine bathing, grooming, and hygiene needs to promote dignity and comfort.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Documented and reported changes in patient condition or behavior to healthcare team to ensure timely interventions.
- Collaborated with the nursing team to develop and implement educational programs for patients on self-care and healthy living habits.
- Assisted with implementing new patient care initiatives in a clinical setting.
- Manage patient medical records, ensuring accuracy and up-to-date documentation to facilitate effective care.
- Assisted in the coordination of patient appointments and transportation
Patient Service Assistant
Western State Hospital
09.2022 - 01.2025
- Assist with the implementation of new patient care initiatives to improve overall quality of care and patient satisfaction. Assist patients in their daily activities such as bathing, dressing, and grooming to ensure their comfort and well-being
- Managed patient medical records, ensuring accuracy and up-to-date documentation for optimal patient care.
- Assist in the coordination of patient appointments and transportation
- Document and report any changes in patient’s condition or behavior to the healthcare team
- Collaborated with nursing team to develop and implement educational programs, promoting self-care and healthy living among patients.
Pest Control Technician
Mcgee Pest Control
01.2020 - 09.2022
- Identify and document pest infestations, including the type of pest and extent of the infestation.
- Inspect and identify potential pest control issues on customer properties
- Prepared chemical mixtures and applied them to targeted areas to ensure effective pest control.
- Maintained accurate records of pest control activities, documenting types and quantities of chemicals used along with areas treated and pest sightings.
- Ensure compliance with all safety regulations and use proper personal protective equipment when handling chemicals and operating equipment.
- Addressed customer questions and concerns regarding pest control treatments and procedures to provide excellent service.
Retail Associate
U-Haul
08.2019 - 01.2020
- Provide exceptional customer service by assisting customers with their truck rental needs and ensuring a smooth rental experience.
- Assisted customers in selecting and assembling moving supplies for their rental needs.
- Manage inventory and stock levels to ensure availability of products for customers.
- Maintained clean and organized retail area to enhance customer shopping experience.
- Checked in trucks, processed payments, cleaned, and created rental contracts.
- Perform regular maintenance checks on rental trucks to ensure they are in good working condition.
- Process returns and refunds for customers
- Handle cash transactions and maintain accurate records of all payments
Dog Bather
Delightful Dog
11.2018 - 08.2019
- Bathed dogs using specialized grooming tools and techniques.
- Sanitized grooming and bathing equipment to ensure a safe, healthy environment for dogs.
- Maintained cleanliness of bathing area and grooming equipment.
- Assisted pet owners with grooming service options and dog care tips.
Call Agent
Book Hotels
12.2017 - 11.2018
- Facilitated hotel bookings based on caller preferences and needs, enhancing customer satisfaction.
- Coordinated bookings for hotels, car rentals, and weddings, ensuring seamless travel experiences.
- Upsell additional services and amenities to callers, such as room upgrades, spa packages, or dining reservations, to increase revenue for the company.
- Responded to customer inquiries and ensured high-quality customer service in the leisure/travel market for Book Hotels.
- Resolved customer complaints and issues in a timely and satisfactory manner.
- Delivered high-quality customer service by addressing inquiries and providing tailored travel assistance.
Dog Bather/Scheduler
Petco
05.2017 - 11.2018
- Trimming nails, blow dry, Brush outs, de-shed, ear cleaning, teeth brushing, light trim ups and grooming.
- Responded to customer inquiries and provided detailed information on dog grooming services, enhancing customer understanding and satisfaction.
- Provide exceptional customer service by greeting and engaging with customers in a friendly and professional manner.
- Assist in scheduling appointments for dog grooming services
- Ensured safety and well-being of dogs during grooming by utilizing proper handling techniques and equipment, fostering a safe environment.
- Maintain a clean and organized workspace in the dog grooming area
- Coordinate with the dog grooming team to ensure timely and efficient service for all customers
- Managed inventory of grooming supplies, notifying supervisor of replenishment needs to maintain operational efficiency.
- Cashing, Customer Service, Stocking
Cashier, Stocker, Customer Service
Staples
01.2017 - 10.2017
- Processed customer transactions at checkout registers
- Accurately handle cash transactions and provide correct change to customers
- Handle cash transactions accurately and efficiently, ensuring that the cash register is balanced at the end of each shift
- Maintain a clean and organized checkout area to ensure a positive shopping experience for customers
- Greeted and assisted customers to create a welcoming shopping experience
- Assist customers in locating products and providing information about product features and benefits
- Guided customers in finding and selecting products that matched their needs
- Maintained comprehensive knowledge of products and services to effectively assist customers
Education
High School Diploma -
Harpeth High
Kingston Springs, TN05-2016
Some College (No Degree) - Medical Billing And Coding
Texas A&M University
College Station, TXSkills
- Pet care needs
- Daily pet care
- Feeding assistance
- Monitoring pet health
- Pet health monitoring
- Pet hydration monitoring
- Pet medication dosage
- Pet hygiene practices
- Pet dental care
- Pet behavior observation
- Pet positioning
- Companion animal support
- Collecting pet samples
- Hygiene assistance
- Mobility support
- Patient-centered care
- Client relationship management
- Patient relationship building
- Communication skills
- Schedule management
- Critical thinking
- Electronic charting
- HIPAA
- Caregiver
Languages
English
Timeline
Nursing Assistant
Christian Care Communities
01.2025 - 09.2025
Patient Service Assistant
Western State Hospital
09.2022 - 01.2025
Pest Control Technician
Mcgee Pest Control
01.2020 - 09.2022
Retail Associate
U-Haul
08.2019 - 01.2020
Dog Bather
Delightful Dog
11.2018 - 08.2019
Dog Sitter
Rover
12.2017 - Current
Call Agent
Book Hotels
12.2017 - 11.2018
Dog Bather/Scheduler
Petco
05.2017 - 11.2018
Cashier, Stocker, Customer Service
Staples
01.2017 - 10.2017
High School Diploma -
Harpeth High
Some College (No Degree) - Medical Billing And Coding
Texas A&M University