Lillian Collins
Louisville
Summary
Retail professional ready to bring high standards and result-driven approaches to dynamic environment. Adept at improving merchandising strategies and streamlining operations to enhance customer satisfaction. Committed to fostering collaborative team environment and adapting to evolving retail trends, showcasing strong leadership and organizational skills.
Overview
7
7
years of professional experience
Work History
Softlines Manager
Meijer
02.2025 - Current
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Handled escalated customer complaints with diplomacy, ensuring swift resolution and maintaining high levels of customer satisfaction.
- Implemented staff training programs to improve product knowledge, resulting in increased sales figures and enhanced customer experience.
- Coordinated seasonal resets and new product launches for the softlines department, ensuring timely execution and minimal disruption to daily operations.
- Reduced employee turnover rates by fostering a positive work environment, implementing regular performance evaluations, and providing growth opportunities.
- Led a team of sales associates to consistently achieve monthly sales targets through effective communication and motivation techniques.
- Collaborated with other department managers to establish cross-functional initiatives that improved overall store performance.
- Managed store-wide promotions and markdowns, ensuring accurate pricing adjustments while minimizing revenue loss.
Assistant Manager of Operations
Old Navy
09.2024 - 12.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Product Operations Manager
Old Navy
07.2021 - 09.2024
- Led cross-functional teams to ensure timely delivery of high-quality products.
- Collaborated with sales and marketing teams to develop targeted campaigns for product promotion.
- Spearheaded quality control measures to minimize downtime and propel sales.
- Implemented data-driven approaches to product management, driving informed decisionmaking.
- Improved inventory management for increased efficiency and reduced costs.
- Cultivated a culture of accountability within the team by setting clear expectations, providing feedback, and recognizing outstanding performance.
Customer Service Representative
Target
07.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Hart County High School
Munfordville, KY05-2017
Skills
- Store operations
- Merchandising strategies
- Fashion trends
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Computer skills
- Team leadership
- Recruitment and hiring
Languages
English
Native or Bilingual
Timeline
Softlines Manager
Meijer
02.2025 - Current
Assistant Manager of Operations
Old Navy
09.2024 - 12.2024
Product Operations Manager
Old Navy
07.2021 - 09.2024
Customer Service Representative
Target
07.2018 - 03.2021
Hart County High School
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