Lillian Payne
Owensboro
Summary
Dynamic barista with experience at Starbucks, recognized for enhancing customer satisfaction through personalized service and effective complaint resolution. Proven time management and attention to detail skills led to improved sales and a welcoming atmosphere. Adept at cash handling and fostering teamwork, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Owensboro
11.2025 - Current
- Prepared and served a variety of beverages to customers efficiently.
- Engaged with customers to enhance service experience and provide tailored product recommendations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on beverage preparation and customer service standards to maintain quality and consistency.
- Maintained cleanliness and organization of the café area throughout shifts.
- Managed inventory by restocking supplies and tracking usage to ensure availability during peak hours.
Barista
Starbucks, Target
Owensboro
10.2024 - 11.2025
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Listened to customer requests and crafted personalized beverages, enhancing customer satisfaction.
- Operated espresso machines and commercial coffee brewers to deliver high-quality beverages efficiently.
Barista
Scooter's Coffee
03.2024 - 07.2024
- Maintained clean, organized workspace, enhancing productivity and ensuring safety.
- Created welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Fostered positive team environment through clear communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
Sandwich Artist
Subway
06.2023 - 10.2023
- Greeted guests, promoted daily specials, and efficiently took orders to enhance customer experience.
- Operated cash register accurately, ensuring smooth transaction processing and customer satisfaction.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service by effectively multitasking and managing time during peak hours.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Beverage preparation
- Cash handling
- Inventory management
- Customer relationship management
- Sales promotion techniques
- Time management
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- Team player
Skills
- Cleanliness
- Adaptive and creative
- Cleanliness
- Adaptive and creative
Timeline
Barista
Starbucks
11.2025 - Current
Barista
Starbucks, Target
10.2024 - 11.2025
Barista
Scooter's Coffee
03.2024 - 07.2024
Sandwich Artist
Subway
06.2023 - 10.2023
High School Diploma -
Penn Foster Career School