Lilyan Murphy
Campbellsville
Summary
Dedicated customer service professional with strong conflict resolution and team collaboration skills. Proven ability to manage transactions accurately and enhance customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
McAllister's Deli
Campbellsville
10.2023 - Current
- Processed customer transactions accurately through point-of-sale system.
- Maintained organized and clean checkout area to enhance operational efficiency.
- Handled cash, credit, and gift card transactions securely and without errors.
- Collaborated with team members to facilitate seamless daily operations.
- Greeted customers warmly and addressed inquiries promptly.
- Educated customers on menu items and special promotions effectively.
- Resolved customer complaints with a positive attitude, focusing on solutions.
Customer Service Cashier
Arby's Restaurant
Campbellsville
06.2023 - 10.2023
- Resolved customer complaints promptly, ensuring positive experiences and satisfaction.
- Educated customers on menu items and promotions to enhance dining choices.
- Handled cash, credit, and gift card transactions with accuracy and security.
- Operated cash registers efficiently for swift payment processing.
- Maintained cleanliness of checkout area by sweeping floors and emptying trash cans.
- Collaborated with team members to optimize daily operations for improved efficiency.
- Balanced cash drawers accurately at end of each shift, ensuring financial integrity.
Education
High School Diploma -
Campbellsville High School
Campbellsville05-2025
Bachelor of Science - Nursing
University of Kentucky
Lexington, KYSkills
- Team collaboration
- Critical thinking
- Time management
- Customer service and support
- Conflict resolution
- Cash handling
- Basic mathematics
- Complaint resolution
- Customer satisfaction strategies
- Multitasking and organization
- Adaptability and flexibility
- Attention to detail
Timeline
Customer Service Cashier
McAllister's Deli
10.2023 - Current
Customer Service Cashier
Arby's Restaurant
06.2023 - 10.2023
High School Diploma -
Campbellsville High School
Bachelor of Science - Nursing
University of Kentucky
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