Linda Edens

Hiring,termation,recruting,training emplyee,making and checking scheudles,settings events an trading classes for employees,keeping with sales on each shop,managed 4 Mangers,training employees on computers, ordering products,had 4 shops 40 employees

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with team members to achieve monthly sales targets.
• Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
• Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
• Led team meetings focused on sales techniques and product features, boosting overall team performance.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Coordinated sales promotions and events to drive store traffic and increase sales volume.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Monitored customers for signs of security concerns and escalated issues to management.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Performed cash, card, and check transactions to complete customer purchases.

• Provided ongoing coaching to staff members, promoting skill development and career progression.
• Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
• Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
• Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
• Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
• Planned sequence of operations and established schedule.
• Increased customer satisfaction with enhanced staff training and regular performance evaluations.
• Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
• Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
• Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
• Determined performance benchmarks and completed ongoing evaluation of employee work.
• Tracked hours and inventory usage, and prepared associated reports.
• Established clear objectives for each reporting period that aligned with company-wide goals.
• Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
• Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
• Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Harmonized efforts of different teams to ensure smooth operations during peak hours and special events.
• Achieved significant cost savings, negotiating favorable contracts with new suppliers.
• Streamlined workflow processes to improve customer wait times and satisfaction.
• Oversaw successful implementation of new point-of-sale system, minimizing disruptions to service during transition.
• Enhanced operational efficiency with introduction of streamlined inventory management system.
• Conducted detailed market analysis to identify and capitalize on emerging trends, driving sales growth.
• Reduced employee turnover by fostering supportive and inclusive work environment.
• Fostered strong relationships with local communities by organizing and participating in charity events.
• Coordinated with other departments to launch successful promotional events, boosting foot traffic and sales.
• Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
• Led team to exceed sales targets for five consecutive quarters through effective coaching and leadership.
• Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
• Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
• Streamlined onboarding process for new employees, reducing time to full productivity.
• Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
• Spearheaded sustainability initiative, reducing waste and energy consumption across all supervised areas.
• Initiated feedback system for employees to voice concerns and suggestions, leading to actionable improvements in operations.
• Tailored training programs to meet unique needs of each team member, boosting overall skill levels.
• Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
• Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Submitted reports to senior management to aid in business decision-making and planning.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Trained newly hired sales team in upselling techniques.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Researched issues to obtain appropriate answers to customer inquiries.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Mentored new sales associates to contribute to store's positive culture.
• Promoted business' development by building and maintaining relationships with new clients.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Successfully drove new product lines to increase annual profits by Number%.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Developed detailed plans based on broad guidance and direction.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Managed senior-level personnel working in marketing and sales capacities.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.