Linda Peters
Richmond
Summary
Dynamic Service Advisor with a strong work ethic and proven track record , enhancing customer satisfaction through effective service scheduling and complaint resolution. Skilled in warranty claims management and service upselling, I consistently improve operational efficiency and foster positive client relationships, ensuring a seamless service experience.
Overview
19
19
years of professional experience
Work History
Service Advisor
Cheap Chevrolet
10.2018 - 11.2024
- Sought ways to improve processes and services provided.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted customers with inquiries regarding services and vehicle maintenance.
- Scheduled appointments and managed service calendars to optimize workflow.
- Supported technicians by relaying customer concerns and service needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Service Advisor
Larry Fannin Chevrolet Buick GMC
02.2015 - 04.2018
Service Advisor
Capitol Auto Park (Chevrolet Buick , Gmc)
07.2012 - 01.2015
Assistant Service Manager
Mike Wilson Chevrolet, Buick, Gmc
04.2006 - 07.2012
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KYNo Degree -
Lexington Community College(BTCC)
Lexington, KYSkills
- Customer service
- Strong work ethic
- Service estimates
- Service recommendations
- Handling customer complaints
- Price quoting
- Service scheduling
- Repairs scheduling
- Warranty claims process management
- Service upselling
Timeline
Service Advisor
Cheap Chevrolet
10.2018 - 11.2024
Service Advisor
Larry Fannin Chevrolet Buick GMC
02.2015 - 04.2018
Service Advisor
Capitol Auto Park (Chevrolet Buick , Gmc)
07.2012 - 01.2015
Assistant Service Manager
Mike Wilson Chevrolet, Buick, Gmc
04.2006 - 07.2012
High School Diploma -
Montgomery County High School
No Degree -
Lexington Community College(BTCC)
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