Linda Watts
Alexandria
Summary
Detail-oriented professional with a strong background in front office operations. Known for maintaining accurate records and managing guest inquiries efficiently, ready to contribute to enhancing client satisfaction and operational excellence.
Overview
30
30
years of professional experience
Work History
Front Office Manager
42 Lodging
Florence
09.2020 - 01.2026
- Coordinated room assignments and resolved guest inquiries efficiently.
- Oversaw check-in and check-out processes for smooth guest transitions.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Maintained accurate records of guest accounts and billing information.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks including filing paperwork, preparing reports, and updating databases.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Managed inventory levels for supplies used at the front desk such as stationery items, key cards.
Front Desk Agent
Holiday Inn Express
Wilder
08.2018 - 08.2020
- Managed reservations through hotel management software to ensure accurate booking and guest satisfaction.
- Greeted guests warmly and checked in visitors efficiently.
- Processed payments and maintained precise billing records to enhance financial accuracy.
- Maintained a clean and organized front desk area for optimal service delivery.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures to streamline guest experiences and reduce wait times.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
Nutrition Assistant
St. Elizabeth Healthcare
Edgewood
01.2014 - 08.2018
- Maintained accurate records of patient dietary preferences and restrictions.
- Monitored inventory levels of food supplies and ingredients regularly.
- Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Established and maintained thorough nutritional records and information.
- Reviewed patient food allergies, calculated diet and restricted food choices from menu.
Gate, Cargo, Ramp, Reservations Agent
Delta Air Lines, Inc
Hebron
08.1995 - 12.2013
- Managed customer reservations through online and phone systems.
- Maintained accurate records of customer interactions in reservation software.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Offered personalized recommendations based on guest preferences.
- Collaborated with multiple teams during high-demand times to ensure seamless operations.
- Performed daily audits of reservation data to ensure accuracy.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Provided clients with assistance in preparing required travel documents and forms.
Education
Some College (No Degree) - Tourism And Travel Management
Florida Atlantic University
Boca Raton, FLSome College (No Degree) - Records Keeping
Southern Ohio College
Fort Mitchell, KYSkills
- Reservation system expertise
- Hotel software proficiency
- Billing accuracy
- Room management
- Operations management
- Staff management
- Hospitality services
- Customer service excellence
- Effective communication
- Multitasking efficiency
- Leadership strength
- Administrative skills
Timeline
Front Office Manager
42 Lodging
09.2020 - 01.2026
Front Desk Agent
Holiday Inn Express
08.2018 - 08.2020
Nutrition Assistant
St. Elizabeth Healthcare
01.2014 - 08.2018
Gate, Cargo, Ramp, Reservations Agent
Delta Air Lines, Inc
08.1995 - 12.2013
Some College (No Degree) - Tourism And Travel Management
Florida Atlantic University
Some College (No Degree) - Records Keeping
Southern Ohio College