Lindsay Curtis
Louisville
Overview
9
9
years of professional experience
Work History
Information Services Supervisor
Kentucky Organ Donor Affiliates
01.2022 - Current
- Established effective communication channels between IT staff and end-users, ensuring timely resolution of issues.
- Managed budgets and resources to ensure the availability of necessary equipment and personnel for successful project completion.
- Managed cross-functional teams to achieve project goals on time and within budget constraints.
- Oversees development and implementation of improvements to support network operations.
- Oversees contracted information and technology services, including the process of securing new vendors and work assignment and review of existing vendors to ensure accuracy, completion, and customer services to desired specifications.
- Coordinates and oversees the maintenance, updates, backup and support of the organization's network configuration and infrastructure.
- Coordinates and oversees the implementation of business continuity activities, including the accuracy and completion of routine data backup/storage and annual exercises for continuous network.
- Monitors security risks and vulnerabilities, including those related to ePHI, by conducting and/or coordinating various routine audits and coordinating and implementing improvement actions.
- Serves as the HIPAA/Security Officer for the organization including implementing policies and procedures to prevent, detect, contain, and correct security violations in accordance with applicable standards and regulations and in consultation with the VP and Chief Quality Officer.
- Seeks opportunities for financial savings and/or waste reduction while ensuring the quality of devices and network functioning.
- Develops and implements IT standard operating procedures.
- Provides supervision and support to information services staff for day-to-day activities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Information Services Coordinator
Kentucky Organ Donor Affiliates
01.2019 - 01.2022
- Coordinates and oversees the maintenance, updates, backup and support of the organization’s network configuration and infrastructure including servers and workstations.
- Coordinates the ongoing monitoring of network vulnerabilities and assists with implementation of the recommended actions to reduce cyber security risk.
- Coordinates the reviews and improvements to the firewall configuration requirements, virus protection and updates for optimal protection and performance.
- Assists in implementing business continuity activities for continuous network stability.
- Orders, tracks and maintains hard and software inventory, including license maintenance, upgrade renewal, issuance of new equipment, inventory rotation and replacement, etc.
- Seeks opportunities for financial savings and/or waste reduction while ensure the quality of device and network functioning.
- Coordinates and oversees the assignment and review of the work of all contracted IT services.
- Establishes and maintains the IT Help Desk, including troubleshooting and resolution of device and network issues as they arise.
- Develops and maintains information systems training and resources to facilitate employee competence and ability.
- Acts as the designated administrator for key information systems, such as UNOS, iTransplant, FTP, etc.
- Completes mandatory data submission within designated timeframes as required by accreditation and regulatory bodies.
- Produces assigned dashboards, graphs and other data presentations to facilitate turning data into information and data-driven decision making.
- Coordinates the production of accurate and timely reports from databases.
- Assigns and maintains user access to all relevant network and information systems, including badge permissions, and terminates access as directed to maximize organizational security.
- Seeks opportunities to automate and improve the accuracy and efficiency of data collection.
- Assist in development and implementation of IT standard operating procedures.
Quality Assurance and Informatics Associate
Kentucky Organ Donor Affiliates
01.2016 - 01.2019
- Serves as QA and IT liaison between departments for data needs.
- Provides information, support and decision-making guidance regarding KODA’s QA and IT data products and services to employees.
- Provides back-up coverage for QA and IT business continuity.
- Prepare and/or complete graphs and reports supporting department and organization data driven decision making.
- Creates and maintains departmental, organizational and board dashboards.
- Inputs and maintains required monthly and annual data entry and reporting to regulatory bodies.
- Performs research related to QA and IT projects and efficiencies.
- Completes accreditation and regulatory activities.
- Executes department and organization-wide performance improvement activities.
- Participates and notates KODA’s Board Quality Committee meetings
Education
Bachelor of Science - Healthcare Administration
Indiana Wesleyan University
Marion, IN05.2017
Skills
- IT Budgeting
- IT Operations
- Staff Development
- Disaster Recovery
- Information Security
- Cybersecurity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Team building
- Self Motivation
Timeline
Information Services Supervisor
Kentucky Organ Donor Affiliates
01.2022 - Current
Information Services Coordinator
Kentucky Organ Donor Affiliates
01.2019 - 01.2022
Quality Assurance and Informatics Associate
Kentucky Organ Donor Affiliates
01.2016 - 01.2019
Bachelor of Science - Healthcare Administration
Indiana Wesleyan University
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