Lindsay Moser
Murray
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
21
21
years of professional experience
Work History
General Manager
Sandpiper Hospitality
01.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Drove year-over-year business growth while leading operations.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Store Manager/Sales Manager
7-Eleven
08.2016 - 01.2021
- Completed weekly profit and loss performance reports
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 15%
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Created work schedules according to sales volume and number of employees
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings
- Planned budgets and authorized payments and merchandise returns
- Hired, trained and evaluated personnel in sales and marketing
- Rotated stock to ensure optimum appeal and minimize shrinkage
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Protected store from loss or theft by setting and enforcing clear security policies
Childcare Worker
All About Me
01.2016 - 08.2016
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Enforced rules and managed behavior through developmentally appropriate discipline
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Created and implemented diverse educational strategies to boost development
- Monitored entrances and exits to maintain safety and organized environments
- Met with parents about daily activities, positive developments and issues
- Maintained effective schedule balance between rest periods, active play and instruction
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Childcare Worker
Montessori School
03.2013 - 08.2015
- Promoted sensory development by providing access to different textures
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Educated students in foundational concepts such as shapes, numbers and letters
- Coordinated schedules of activities, events and field trips
- Communicated with parents and other staff about student progress
- Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments
- Taught students basic academic, behavioral and social skills
Childcare Worker
Children's Academy Brandon
01.2012 - 01.2013
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors
- Used proper sanitizing techniques for toys, surfaces and equipment
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants
- Promoted development of social, emotional and communication skills in infants
- Kept classroom and feeding areas clean, neat and safe
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
Assistant Manager
KB Toys
07.2005 - 05.2007
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Assessed workloads to meet seasonal fluctuation needs
- Assisted Manager in interview process of prospective employees and provided feedback
- Supervised and evaluated staff of 12 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Coached team on effective upselling and cross-selling methods
Cashier
Chick-Fil-A Inc.
02.2005 - 08.2005
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Assisted customers by answering questions and fulfilling requests
- Used POS system to enter orders, process payments, and issue receipts
- Prepared beverages and filled food orders for customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Mentored new team members on POS system operation, customer service strategies and sales goals
Cook
Sbarros
10.2004 - 02.2005
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Ordered and received products and supplies to stock kitchen areas
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Education
High School Diploma -
Brandon High School
Brandon, FL05.2007
Skills
- Relationship building and management
- Order management
- Maximizing profitability
- Accurate money handling
- Training and mentoring
- Customer-oriented
- Merchandising expertise
- Order processing
- Bank deposit procedures
- Goal-oriented
- Mathematical aptitude
- Operations
- Systems and software programs
- POS systems
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
General Manager
Sandpiper Hospitality
01.2021 - Current
Store Manager/Sales Manager
7-Eleven
08.2016 - 01.2021
Childcare Worker
All About Me
01.2016 - 08.2016
Childcare Worker
Montessori School
03.2013 - 08.2015
Childcare Worker
Children's Academy Brandon
01.2012 - 01.2013
Assistant Manager
KB Toys
07.2005 - 05.2007
Cashier
Chick-Fil-A Inc.
02.2005 - 08.2005
Cook
Sbarros
10.2004 - 02.2005
High School Diploma -
Brandon High School
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