Lindsey Bowman
Lawrenceburg
Summary
Dynamic SR Project/Program Manager at AT&T with a proven track record in project timeline management and collaborative partnership building. Successfully led cross-functional teams to deliver complex projects on time and within budget, enhancing client satisfaction through effective resource allocation and problem-solving skills. Committed to driving operational efficiency and strategic planning initiatives.
Overview
11
11
years of professional experience
Work History
SR Project/Program Manager
AT&T
08.2022 - Current
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocations for successful program execution.
- Implemented process improvements to enhance operational efficiency and reduce project risks.
- Coordinated stakeholder communications to ensure alignment and resolve project issues promptly.
- Analyzed project outcomes, providing insights for future strategic planning initiatives.
- Enhanced client satisfaction by consistently delivering projects on time and within budget through effective resource allocation and prioritization.
- Fostered strong relationships with cross-functional teams to facilitate seamless communication and collaboration throughout the project lifecycle.
- Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
Associate Order Specialist
AT&T
03.2021 - 08.2022
- Processed customer orders accurately and efficiently to ensure timely fulfillment.
- Managed order entry using Salesforce and internal tracking systems for streamlined operations.
- Coordinated with cross-functional teams to resolve order discrepancies and enhance customer satisfaction.
- Maintained detailed records of order statuses, ensuring timely updates for stakeholders.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Collaborated with sales team members to accurately forecast demand and plan for appropriate inventory levels.
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
Associate Project Manager
Commonwealth of Kentucky
06.2019 - 03.2021
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identifying potential risks, and implementing mitigation strategies effectively.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
Gift Shop Sales Associate
Buffalo Trace Distillery
04.2017 - 06.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and accurate product displays.
- Processed transactions efficiently using point-of-sale systems to maintain customer satisfaction.
- Developed and maintained strong relationships with repeat customers to drive loyalty.
- Implemented promotional strategies to increase foot traffic and boost sales revenue.
- Resolved customer complaints promptly, fostering a positive store environment.
- Collaborated with management on merchandising strategies to optimize product placement and appeal.
- Kept sales floor organized, visually appealing, and well-stocked to create a favorable shopping experience for customers.
- Participated in team meetings to discuss sales strategies, upcoming promotions, new merchandise arrivals, and other pertinent information related to store success.
- Improved inventory management by efficiently restocking merchandise and maintaining accurate records of items on the sales floor.
- Provided excellent customer service both in-person and over the phone, addressing inquiries about products, store policies, and current promotions.
- Developed strong product knowledge of store inventory, enabling the ability to make personalized and informed recommendations to customers.
Pharmacy Technician
Rite-Aid Pharmacy
05.2015 - 04.2017
- Dispensed medications accurately following pharmacy regulations and protocols.
- Assisted pharmacists in managing inventory and ensuring medication availability.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Maintained accurate records of prescriptions and patient profiles for compliance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Science - Merchandising, Apparel, & Textiles
University of Kentucky
Lexington, KY05-2019
Bachelor of Science - Tourism And Hospitality Management
University of Kentucky
Lexington, KY05-2019
Skills
- Project timeline management
- Project scope management
- Comprehensive project oversight
- Project coordination
- Collaborative partnership building
- Vendor management expertise
- Business analysis
- Client support
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Project scheduling
- Detail-oriented
- Cultivating strong partnerships
Timeline
SR Project/Program Manager
AT&T
08.2022 - Current
Associate Order Specialist
AT&T
03.2021 - 08.2022
Associate Project Manager
Commonwealth of Kentucky
06.2019 - 03.2021
Gift Shop Sales Associate
Buffalo Trace Distillery
04.2017 - 06.2019
Pharmacy Technician
Rite-Aid Pharmacy
05.2015 - 04.2017
Bachelor of Science - Merchandising, Apparel, & Textiles
University of Kentucky
Bachelor of Science - Tourism And Hospitality Management
University of Kentucky