Lindsey Crawford
Burkesville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
Senture
London
05.2021 - Current
- Assisted customers with inquiries through phone and online support channels.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Documented customer interactions using CRM software for future reference.
- Fully trained in AWS and Salesforce
- Collaborated with team members to improve service processes and efficiency.
- Managed customer accounts, updating information as needed for accuracy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Night Shift Supervisor
Cumberland County Hospital
Burkesville
03.2014 - 05.2021
- Trained new staff on operational procedures and emergency response protocols.
- Conducted routine safety checks and maintained compliance with hospital protocols.
- Overseed the night shift operations and ensure safe working environment for all personnel.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Improved daily operational plans, developed production schedules, and optimized task flow.
- Assisted upper management with daily operations to meet standards of service and quality.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Handled inventorying responsibilities.
Evening Shift Manager
Cumberland Valley Manor
Burkesville
03.2006 - 06.2014
- Coordinated shift schedules to meet staffing needs and service demands.
- Trained new employees on protocols and operational procedures for patient care.
- Facilitated communication between staff, residents, and families for optimal care delivery.
- Conducted regular inspections of facilities to uphold cleanliness and safety standards.
- Trained and supervised staff members.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Cumberland County High School
Burkesville, KYSkills
- Customer relationship management
- AWS expertise
- Salesforce expertise
- CRM documentation
- Customer account management
- Effective communication
- Problem solving
- Active listening
- De-escalation techniques
- CRM system proficiency
- Call center operations
Affiliations
I am a board member for the Marrowbone Community Park Association as the treasurer. We hold special events at our local park for community service and successful fundraisers for maintenance of the park facilities.
Accomplishments
- Graduated high school with a 3.65 GPA and a comprehensive diploma. Involved in the following clubs or groups: Fellowship of Christian Athletes, Future Business Leaders, BETA, Future Technology Group, and yearbook.
Certifications
- 5 C government clearance while working for Senture
References
References available upon request.
Timeline
Customer Service Representative
Senture
05.2021 - Current
Night Shift Supervisor
Cumberland County Hospital
03.2014 - 05.2021
Evening Shift Manager
Cumberland Valley Manor
03.2006 - 06.2014
Cumberland County High School