Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Cross

Relationship Manager
Alexandria

Summary

Professional pension administration expert with comprehensive experience in managing diverse pension plans. Known for delivering accurate and timely pension calculations and benefiting from collaborative team efforts to optimize processes. Reliable, adaptable, and focused on achieving results through keen analytical and communication skills.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Relationship Manager

Conduent
11.2024 - Current
  • Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
  • Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.

Senior Pension Administrator

Conduent
01.2015 - Current
  • Work closely with clients on administration of plan
  • Review retirement calculations to confirm accuracy
  • Work with systems team on implementation of new client and ongoing updates/issues
  • Evaluated and recommended updates to outdated pension administration policies, ensuring alignment with current best practices in the industry.
  • Ensured timely delivery of pension benefits to retirees by managing and overseeing the disbursement process.
  • Managing administration team

Pension Administrator

Conduent
01.2010 - 01.2015
  • Working with systems team on implementation of new client and ongoing updates/issues
  • Working independently completing tasks, while also being available to other team members
  • Working on special projects
  • Working in bank system to process monthly payments
  • Preparing monthly reconciliation to provide totals to bank and client
  • Answering inquiries from participants
  • Processing retirement packages and confirming that calculation is correct
  • Reading and understanding plan documents and business rules

Maintenance Assistant Manager

Uptown Rental Property
01.2008 - 01.2010
  • Performed clerical and administrative duties
  • Manage of maintenance crew
  • Make sure work orders are completed accurately and timely
  • Conduct budgeting and monitoring of revenue expenditures

Bank Teller/Customer Service Sales Representative

Citizens Bank
01.2006 - 01.2008
  • Performed daily office responsibilities to maintain the efficient operation of the office
  • Maintain confidentiality of bank records and client information
  • Entered customers transaction data into the online banking software
  • Engaged customers, opened new accounts, including checking, savings, and line of credit

Education

Cincinnati State
Cincinnati, OH
08.2005 - 08.2007

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Northern Kentucky University
Highland Heights, KY
08.2007 - 05.2009

Skills

  • Problem Solving Skills
  • Time Management Skills
  • Multitasking Skills
  • Business Development Skills
  • Excellent communication
  • Team leadership
  • Client relationships
  • Adaptability and flexibility

Timeline

Relationship Manager

Conduent
11.2024 - Current

Senior Pension Administrator

Conduent
01.2015 - Current

Pension Administrator

Conduent
01.2010 - 01.2015

Maintenance Assistant Manager

Uptown Rental Property
01.2008 - 01.2010

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Northern Kentucky University
08.2007 - 05.2009

Bank Teller/Customer Service Sales Representative

Citizens Bank
01.2006 - 01.2008

Cincinnati State
08.2005 - 08.2007

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Lindsey CrossRelationship Manager