Lindsey Kennedy
Mount Washington
Summary
Dynamic professional with a proven track record at Humana, excelling in provider installation and process improvements. Skilled in software installation and office administration, I effectively managed multiple projects while enhancing team efficiency. Known for strong people management and attention to detail, I consistently delivered optimal results in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Provider Installation Representative 2
Humana
10.2021 - Current
- Oversaw installation processes to ensure compliance with company standards and safety regulations.
- Adapted quickly to new software systems for efficient data entry and record keeping.
- Perform set-up, database loading, and preparation of administrative documents and materials.
- Proficient in all Microsoft Office Programs.
- Coordinated provider data entry and verification to ensure accurate installation processes.
- Implemented process improvements that enhanced the efficiency of provider setup workflows.
- Prioritized complex workload effectively to meet deadlines without sacrificing quality or attention to detail.
- Managed multiple provider installation projects simultaneously, ensuring timely completion and optimal results.
- Worked with other departments within Humana to complete work and meet their goals.
Service Associate 2
Stock Yards Bank & Trust
01.2017 - 09.2019
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Managed inventory levels, ensuring accurate stock records and timely replenishment.
- Trained new staff on operational procedures, improving team efficiency and consistency.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction and retention.
- Utilized banking software to manage daily operations and maintain up-to-date customer information securely.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Vendor
Anderson Merchandisers, LLC
01.2017 - 08.2017
- Managed vendor relationships to ensure timely delivery and quality compliance.
- Negotiated contracts with vendors to optimize pricing and service levels.
- Coordinated inventory management processes to maintain optimal stock levels.
- Developed and implemented vendor performance evaluation metrics for continuous improvement.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Set up displays and signage to attract customers and boost sales.
ECE Instructional Assistant
Jefferson County Public Schools
01.2014 - 01.2017
- Assisted teachers in implementing individualized education plans for diverse learners.
- Supported classroom management by fostering a positive and inclusive learning environment.
- Collaborated with educators to develop engaging instructional materials and resources.
- Monitored student progress, providing feedback and support to enhance academic performance.
- Maintained accurate records of student attendance and performance data for assessment purposes.
- Administered daily medications and emergency medications at appropriate times to students who required it.
Cashier
Walmart
01.2011 - 01.2013
- Processed customer transactions efficiently, ensuring accuracy while handling cash and card payments.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained organized checkout areas, ensuring cleanliness and a welcoming environment for shoppers.
- Collaborated with team members to streamline checkout processes during busy periods.
- Trained new employees on register operations and customer service best practices effectively.
Education
High School Diploma -
North Bullitt High School
LouisvilleSkills
- On-site support
- Remote support
- Software installation
- Field service
- Accounting openings
- Answering telephones
- Medical Care
- Office Administration
- Organizing
- People Management
- Medication Administration
Timeline
Provider Installation Representative 2
Humana
10.2021 - Current
Service Associate 2
Stock Yards Bank & Trust
01.2017 - 09.2019
Vendor
Anderson Merchandisers, LLC
01.2017 - 08.2017
ECE Instructional Assistant
Jefferson County Public Schools
01.2014 - 01.2017
Cashier
Walmart
01.2011 - 01.2013
High School Diploma -
North Bullitt High School