Lindsey M Schlight
Owensboro
Summary
Versatile customer service professional with an ability to be creative and thorough when working to solve customers’ problems while providing great customer service as well as excelling in data entry functions.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Audubon Area Community Services Inc.
Owensboro, KY
05.2024 - Current
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Managed complex issues by collaborating with cross-functional teams to achieve timely resolutions.
- Trained new staff on company policies and customer service protocols, enhancing team performance and efficiency.
- Mentored junior representatives, fostering skill development and promoting best practices in customer interactions.
Business Support Assistant
Mutual Boiler Re
Malvern, PA
02.2022 - 09.2023
- Set up and assigned home insurance claims to adjuster, with an average of 70 claims set up per day and a high of 183 claims set up in one day.
- Help train incoming employees with on claims set up process and all other assistant processes as well as train 2 intern classes each summer.
- Loaded correspondence from our partners and insureds into the system.
Claims Adjuster
The Loomis Company
Wyomissing, PA
01.2020 - 02.2022
- Adjudicate claims and provide service to the client, claimant and providers. Meet processing accuracy benchmarks.
- Responsibilities include examine, process, calculate and adjudicate claims according to claimants plan.
- Process any open audits daily, handle claims related customer service logs and meet/exceed daily production goals.
Customer Service Representative
The Loomis Company
Wyomissing, PA
07.2019 - 01.2020
- Provide customer service to claimants and providers to help resolve any problems and questions regarding their claims and/or policies via telephone or other correspondence.
- Responsibilities include answering and logging 60+ calls a day and meeting/exceeding customer service quality standards.
- Assist with training incoming CSRs to the department.
Operations Assistant Manager
Dollar Tree
Boyertown, PA
10.2017 - 07.2019
- Ran the store when the store manager was not on site.
- Responsibilities include training new associates, assisting with training store manager trainees, keeping track of the money in the safe, taking cashiers tills down, getting change from the bank, handling the deposits at the end of the night and performing other management functions.
Cashier
Dollar Tree
Mill Hall/Boyertown, PA
06.2016 - 10.2017
- Served an average of 1,500+ customers a month.
- Duties include cashier and stocking inventory.
Education
Bachelor of Arts - Communication, Public Relations and Advertising, Business
Lock Haven University of Pennsylvania
05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Appointment scheduling
Timeline
Customer Service Representative
Audubon Area Community Services Inc.
05.2024 - Current
Business Support Assistant
Mutual Boiler Re
02.2022 - 09.2023
Claims Adjuster
The Loomis Company
01.2020 - 02.2022
Customer Service Representative
The Loomis Company
07.2019 - 01.2020
Operations Assistant Manager
Dollar Tree
10.2017 - 07.2019
Cashier
Dollar Tree
06.2016 - 10.2017
Bachelor of Arts - Communication, Public Relations and Advertising, Business
Lock Haven University of Pennsylvania