Lindsi Litton
Lexington
Summary
Proven leader at Enterprise Rent-A-Car, adept in operational efficiency and team development. Skilled in staff training, ensuring high service standards and fostering significant improvements in service delivery. Demonstrates exceptional customer service and a commitment to operational excellence.
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service and staff development. Reliable, adaptable, and focused on meeting organizational goals.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
07.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly; which aided in a 15-point increase in Enterprise's SQI (Service Quality Index).
Management Trainee/Management Assistant
Enterprise Rent-A-Car
06.2023 - 06.2024
- Improved management skills by participating in rigorous training programs.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Built lasting relationships with customers/vendors through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
BBA - Marketing
Morehead State University
Morehead, KY05-2023
Skills
- Team development
- Operational efficiency
- Staff education and training
- Customer service
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
07.2024 - Current
Management Trainee/Management Assistant
Enterprise Rent-A-Car
06.2023 - 06.2024
BBA - Marketing
Morehead State University
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