Lionel Dickerson
LOUISVILLE,KY
Summary
Adaptable and professional Gate/Ramp Agent with a strong focus on critical thinking and conflict resolution. Demonstrated ability to maintain high standards of service under pressure while optimizing aircraft servicing operations.
Dedicated professional with extensive experience in ground support and customer service. Known for leading cross-functional teams to streamline processes and implementing training programs that enhance productivity and compliance.
Overview
22
22
years of professional experience
Work History
Gate/Ramp Agent
Piedmont Airlines
2022.08 - Current
- Operated ground support equipment to ensure timely aircraft servicing.
- Coordinated baggage handling processes to enhance operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Forklift/Team Lead
Ford Motor Company
2004.03 - 2022.06
- Led cross-functional teams to enhance production efficiency and streamline operations.
- Developed training programs for new employees, improving onboarding processes and knowledge retention.
- Implemented quality control measures, reducing defects and ensuring compliance with industry standards.
- Operated forklifts for efficient loading and unloading of materials in warehouse settings.
- Managed inventory by accurately tracking stock levels and maintaining organization.
- Coordinated with shipping and receiving departments to optimize logistics operations.
Education
High School Diploma -
Doss High School
Louisville, KY1996-06
Skills
- Problem-solving
- Customer service
- Team leadership
- Critical thinking
- Load planning communication
Timeline
Gate/Ramp Agent
Piedmont Airlines
2022.08 - Current
Forklift/Team Lead
Ford Motor Company
2004.03 - 2022.06
High School Diploma -
Doss High School