Lisa Collier
Belton
Summary
Dynamic Store Manager with a proven track record in achieving sales targets and enhancing customer satisfaction through effective team leadership and problem-solving.
Accomplished Store Manager with expertise in inventory management, team training, and customer engagement. Known for developing strategies that streamline operations and boost sales, consistently delivering measurable results in a fast-paced retail environment.
Overview
34
34
years of professional experience
Work History
Store Manager
Family Dollar
Elkton,Ky
05.2023 - Current
- Led team in achieving sales targets through effective merchandise management and customer engagement strategies.
- Implemented inventory control procedures, reducing stock discrepancies and enhancing product availability.
- Trained and mentored staff on operational best practices, fostering a culture of continuous improvement.
- Developed promotional displays that increased customer foot traffic and boosted seasonal sales performance.
- Streamlined store operations by optimizing scheduling, improving workflow efficiency across departments.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, maximizing profitability.
- Ensured compliance with safety regulations and company policies, maintaining a secure shopping environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Manager of School Cafeteria
Logan County Board of Education
Russellville,Ky
07.2020 - 02.2021
- Managed daily operations of cafeteria, ensuring compliance with health and safety regulations.
- Developed and implemented menu planning based on nutritional guidelines and student preferences.
- Trained and supervised staff, fostering a collaborative team environment focused on service excellence.
- Streamlined inventory management processes to reduce waste and optimize supply usage.
- Collaborated with school administrators to align food service initiatives with educational goals.
Restaurant Owner
Dean’s Place
Dunmor, KY
07.1992 - 02.2015
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to maintain operational excellence.
- Developed and implemented effective marketing strategies, increasing brand visibility and customer engagement.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Established partnerships with local suppliers to ensure fresh produce and sustainable practices in menu offerings.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 16 employees.
Education
High School Diploma -
Ace2
Greenville,Ky10.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Supply ordering
- Policies and procedures
- Loss prevention
Languages
English
Timeline
Store Manager
Family Dollar
05.2023 - Current
Manager of School Cafeteria
Logan County Board of Education
07.2020 - 02.2021
Restaurant Owner
Dean’s Place
07.1992 - 02.2015
High School Diploma -
Ace2