Lisa Collins
East Bernstadt
Summary
Dynamic professional with extensive experience in technical training and group facilitation. Proven track record in mentoring junior instructors and adapting teaching strategies to diverse learner needs. Achieved effective course delivery and significantly improved learning outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Instructor/Course Developer
Serco NA
London
03.2015 - Current
- Delivered hands-on instruction to enhance participants' technical skills effectively.
- Facilitated group discussions to encourage student knowledge sharing successfully.
- Implemented feedback mechanisms to enhance training effectiveness and engagement across sessions.
- Mentored junior instructors, refining teaching techniques and improving course delivery outcomes.
- Collaborated with instructors to develop new teaching strategies and methodologies.
- Adapted teaching style according to the changing needs of learners while ensuring efficient learning outcomes.
- Designed and led multi-faceted courses and training modules tailored to specific areas.
- Collaborated with leadership to assess and identify training requirements.
- Planned engaging in-class activities, discussions, and lectures to enhance student comprehension.
- Cultivated a collaborative learning environment addressing each student's unique educational needs.
- Served as subject matter expert across multiple disciplines, providing guidance and support..
Education
Associate of Science - Psycology
Sue Bennett College
London, KY05-1988
Skills
- Curriculum development and course design
- Technical training and instructional technology
- Learning management systems
- Performance assessment and training needs analysis
- Group facilitation and effective communication
- Mentorship and coaching
- Problem solving
- Adaptability and flexibility
- Public speaking
- Active listening
- Relationship building
- Calm under pressure
Accomplishments
- Global Pulse Award for Innovation
- Serco Employee Recognition
- On the Spot Award 2025
- On the Spot Award 2026
Certification
- CMS Trainer's Certification Program
Timeline
Technical Instructor/Course Developer
Serco NA
03.2015 - Current
Associate of Science - Psycology
Sue Bennett College