Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Essex

Waddy

Summary

I am seeking employment after taking over a year off from medical issues following hand surgery. I have worked in various jobs, so I am skilled in many areas. I'm personable and organized, with knack for multitasking and maintaining positive customer service experience, along with skills in time management and attention to detail, offering strong work ethic and commitment to learning and development in fast-paced environment.

Overview

19
19
years of professional experience

Work History

Office Manager/Circulation Coordinator

The Sentinel-News
10.2010 - 02.2024
  • Provided exceptional customer service to walk-in for circulation, news or advertising.
  • Answered telephone and offered general information in response to circulation, news and advertising.
  • Managed daily cash/check/credit card transactions, maintaining accurate financial records for weekly deposits and weekly balancing reports for subscription renewals and advertising payments.
  • Submitted payable invoices for payment to accounts receivable for payment.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed paperwork, coordinating with circulation and printing press department for five newspapers, closing issues, tracking statistics, processing print orders and arranging insert placement.
  • Monitored inventory levels of office supplies and reordered as necessary.
  • Created and presented ads for circulation growth weekly.
  • Created classified ads for customer via walk-in, phone call or email.
  • Maintained all building maintenance and cleaning for the office.
  • Processed and mailed subscription renewals monthly.
  • Processed weekly returns for five newspaper sales.
  • Manager for newspaper carriers.
  • Online support for newspaper subscription issues and password reset.
  • Processed all obituaries for three newspapers, including billing, payment, proper placement in the newspaper and on Legacy, and plaque order delivery.
  • Processed weekly and yearly postal reports for United States Postal Service.
  • Maintained circulation reports monthly and yearly for thirty plus newspapers.
  • Increased circulation numbers by implementing strategic marketing initiatives and targeted distribution plans yearly.
  • Managed a team of staff members for efficient daily operations.
  • Negotiated contracts with newspaper dealers for newspaper sales.
  • Worked with Publisher to implement annual circulation growth plans.
  • Coordinated inventory control measures by regularly auditing accounts to ensure accuracy.
  • Worked on circulation promotions and coordinated promotions with general manager and graphics and circulation team for thirty plus newspapers.
  • Compiled reports dealing with circulation and met deadlines for reports monthly and yearly.

Vault Teller

American Founders Bank
03.2005 - 04.2009
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Balanced vault at end of day and secured monies in accordance with established procedures.
  • Ensured secure transactions by strictly adhering to established security protocols and procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Ensured secure transactions by strictly adhering to established security protocols and procedures.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Education

High School Diploma -

Nelson County High School
Bardstown, KY

Accounting

Watterson College
Louisville, KY

Skills

  • Exceptional customer service
  • Strong work ethic
  • Office management
  • Organizational skills
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking

    • VARIED EMPLOYMENT BACKGROUND

  • Hotel Operations Experience
  • Retail Cashier Experience

Timeline

Office Manager/Circulation Coordinator

The Sentinel-News
10.2010 - 02.2024

Vault Teller

American Founders Bank
03.2005 - 04.2009

High School Diploma -

Nelson County High School

Accounting

Watterson College

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Lisa Essex