LISA HOLSTEIN
Rineyville,KY
Summary
Forward-thinking professional bringing 16 years of expertise in the Department of Defense Civilian sector. A reliable business professional who cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Mental Health Therapist
Wellfront Readiness Solutions
07.2020 - 06.2024
- Provide clinical mental health counseling services, screenings, assessments, evidence-based and informed interventions, service planning, and clinical case management services.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
- Documented patient information, treatment plans, and patient responses.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
Housing Management Specialist (Apprentice)
DPW, Housing Division, Garrison
03.2021 - 07.2022
- Represents the Housing Services Office in collaborating with various agencies relating to total community housing support for married and single soldiers.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.
- Led staff training initiatives that enhanced employee skillsets and job satisfaction levels.
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Oversaw budget planning and financial analysis, ensuring accurate forecasting and prudent fiscal decision-making.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Negotiated contracts with vendors, securing favorable terms contributing to cost reductions and increased profitability.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital databases.
- Oversaw budget planning and financial analysis, ensuring accurate forecasting and prudent fiscal decision-making.
- Delivered successful projects within deadlines through effective time management and resource allocation.
Accounting Technician, CSR
Managerial Accounting Division, MSCoE G8
10.2019 - 02.2021
- Serves as the Civilian Payroll Customer Service Representative (CSR) for the installation.
- Enhanced financial accuracy by diligently reconciling accounts, identifying discrepancies, and resolving issues promptly.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
- Completed bi-weekly payroll for company employees.
- Supported smooth payroll administration through diligent record-keeping, proper deductions calculation, and prompt issue resolution.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
- Increased team productivity by providing ongoing training and support for accounting staff members.
- Collaborated effectively with cross-functional teams to support organizational goals through accurate financial analysis and strategic planning assistance.
- Ensured data integrity in financial systems through regular audits, system updates, and adherence to internal control policies.
- Supported management by processing invoices and documents with consistent on-time delivery.
Equal Employment Opportunity Collateral Duty Counselor
Equal Opportunity Office- Fort Leonard Wood, MO
04.2019 - 01.2021
- Certified as Equal Employment Opportunity Collateral Duty Counselor in the Equal Employment Opportunity Office.
- Assist with thorough discussions and interviews with complainants, coworkers, supervisors, and managers and obtain factual information that attempts to informally resolve discrimination complaints at the lowest level possible.
- Proficient in interpreting and applying policies, procedures, laws, and regulations related to discrimination. This includes areas such as race, religion, national origin, gender, color, age, genetic information, physical & mental disability, and reprisal (for previous EEO activity).
- Counsels Federal employees who believe they have grounds for filing an EEO complaint by conducting a thorough interview, helping the employee understand the nature of the problem, and explaining the EEO complaint process in detail.
- Expertise in fact-finding and gathering information for a formal complaint or informal complaint, as well as an expert in processing the required documentation for processing a complaint. Expert in assisting EEO managers with processing informal and formal equal employment opportunity complaints and Reviewing personnel administration policies and practices for compliance with regulations.
Civilian Personnel Coordinator
43d Adjutant General Battalion (Reception) - Fort Leonard Wood. MO
01.2018 - 10.2019
- Serves as the Civilian Personnel Coordinator to the Fort Leonard Wood CPAC and 43d AG BN.
- Designed and implemented internal training for supervisors and other personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Facilitated conflict resolution among staff members to maintain a positive working environment conducive to collaboration and growth.
- Supported the development of succession planning initiatives to ensure organizational stability during leadership transitions.
- Managed payroll functions, ensuring accuracy in compensation calculations and adherence to company policies.
- Implemented effective training programs to enhance workforce skills and optimize organizational performance.
- Boosted employee retention rates by addressing concerns promptly and providing targeted development opportunities.
- Coordinated employee engagement events, promoting a healthy work-life balance across the organization.
- Negotiated competitive compensation packages for key talent acquisitions, securing high-performing candidates for critical roles.
- Collaborated with department heads to identify staffing needs, aligning resources with organizational objectives.
- Evaluated the effectiveness of current HR policies and procedures regularly, proposing revisions as needed to serve the organization's evolving needs better.
- Developed comprehensive onboarding programs, ensuring seamless integration of new hires into the organization.
- Maintained accurate personnel records, facilitating timely updates and compliance with labor regulations.
- Established strong relationships between management and employees through transparent communication channels.
Education
Master of Arts - Professional Counseling (LPC) with an emphasis in Clinical Mental Health
Webster University
01.2022
Bachelor of Science - Criminal Justice
Drury University
01.2015
Bachelor of Science - Psychology
Drury University
01.2015
Bachelor of Science - Sociology
Drury University
01.2015
Skills
- Human Resources
- Civilian personnel management
- EEO policies and regulations
- Time management
- Program management
- Manpower utilization
- Information systems
- Advanced MS Office suite
- Interpersonal skills
- Schedule management
- Employee training and development
- Treatment Planning
- Building rapport
- Crisis Intervention
- One-on-one sessions
Accomplishments
Civilian Service Achievement Medal recipient September 2019
Awarded Judge Advocate General’s Award for Excellence in both FY 2008 and 2009.
Certification
Licensed Professional Counselor Associate License - June 2022-Current
Additional Information
Alpha Sigma Lambda Association
Honors
Undergrad Graduate Cum Laude
Volunteerexperience
- Head Coach, Waynesville/Dixon youth football/cheer association 2009,2010
- Head Coach, DoDDs American High School Cheerleading Squad in Bamberg, Germany from 2011-2013
- FRG Leader, 54th Engineer BN, 42nd Clearance Company from January 2011-Aug 2011
- Head Coach, Rineyville Youth Baseball League 2023, 2024
Awards
- Civilian Service Achievement Medal recipient September 2019
- Awarded Judge Advocate General’s Award for Excellence in both FY 2008 and 2009
Timeline
Housing Management Specialist (Apprentice)
DPW, Housing Division, Garrison
03.2021 - 07.2022
Clinical Mental Health Therapist
Wellfront Readiness Solutions
07.2020 - 06.2024
Accounting Technician, CSR
Managerial Accounting Division, MSCoE G8
10.2019 - 02.2021
Equal Employment Opportunity Collateral Duty Counselor
Equal Opportunity Office- Fort Leonard Wood, MO
04.2019 - 01.2021
Civilian Personnel Coordinator
43d Adjutant General Battalion (Reception) - Fort Leonard Wood. MO
01.2018 - 10.2019
Master of Arts - Professional Counseling (LPC) with an emphasis in Clinical Mental Health
Webster University
Bachelor of Science - Criminal Justice
Drury University
Bachelor of Science - Psychology
Drury University
Bachelor of Science - Sociology
Drury University
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