LISA J. GOODMAN
Louisville
Summary
Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments.
Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.
Overview
40
40
years of professional experience
Work History
Receptionist
Norton Healthcare
Louisville
03.1996 - Current
- Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
- Supports managers with business documentation and professional demeanor at all times.
- Efficiently processes updated client information and payments into database.
- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.
- Ability to multitask effectively in a fast-paced environment.
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.
Caregiver
Home Instead
Louisville
03.2008 - 03.2012
- Responded appropriately to the physical, emotional and developmental needs of patient.
- Helped patient move in and out of bed, wheelchairs and automobiles while following safe lifting techniques and individual resident lifting instructions.
- Scheduled and accompanied clients to medical appointments.
- Ran daily errands; cooked appetizing and satisfying meals and snacks.
- Performed light housekeeping and maintained a clean, healthy and safe environment.
Operations Specialist
Dynacraft
Louisville
08.1999 - 02.2011
- Worked in manufacturing environment building components for Kenworth and Peterbilt trucks.
- Monitored and analyzed current operations to identify efficiency improvements and process enhancements.
- Implemented new systems and procedures to streamline operations and reduce cost.
Medical Records Clerk
Alliant Health Systems
Louisville
02.1997 - 07.1999
- Assisted Physician with patient charts.
- Maintained confidentiality of patient records and ensured accuracy of medical records with solid understanding of HIPPA privacy and security issues as it relates to release of information, and/or other regulations related to protective health information.
- Used various medical software and database to store and update patient information.
- Organized and filed medical records according to established procedures.
Medical Records Clerk
St. Anthony Medical Center
Louisville
08.1994 - 08.1997
- Assisted Physician with patient charts.
- Maintained confidentiality of patient records and ensured accuracy of medical records with solid understanding of HIPPA privacy and security issues as it relates to release of information, and/or other regulations related to protective health information.
- Used various medical software and database to store and update patient information.
- Organized and filed medical records according to established procedures.
Pharmacy Tech
St. Anthony Medical Center
Louisville
07.1990 - 10.1994
- Prepared and filled prescriptions accurately, according to physician orders and pharmacy regulations.
- Received and verified prescription orders from customers.
- Maintained records of medications, including dosages, refills, and expiration dates.
- Assisted customers with insurance and payment questions.
- Assisted pharmacists with compounding medications.
- Monitored inventory levels and order supplies as needed.
- Maintained a clean and organized work area.
Medical Assistant
Canaan and Oliver
Louisville
11.1985 - 07.1990
- Traveled between 3 different offices assisting Physician with patient examinations and treatments.
- Take and record vital signs and medical histories.
- Document patient care services by charting in patient and department records.
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records.
Education
ASSOCIATE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION
MID-CONTINENT UNIVERSITY
KY05.2014
Skills
- Telephone skills
- Organization skills
- Appointment scheduling
- Customer/Client relations
- Data Entry
- Time Management
- Scheduling
- Attention to Detail
- Critical Thinking Skills
- Multitasking
- Decision Making
- Technological Aptitude
- Discretion and Confidentiality
Timeline
Caregiver
Home Instead
03.2008 - 03.2012
Operations Specialist
Dynacraft
08.1999 - 02.2011
Medical Records Clerk
Alliant Health Systems
02.1997 - 07.1999
Receptionist
Norton Healthcare
03.1996 - Current
Medical Records Clerk
St. Anthony Medical Center
08.1994 - 08.1997
Pharmacy Tech
St. Anthony Medical Center
07.1990 - 10.1994
Medical Assistant
Canaan and Oliver
11.1985 - 07.1990
ASSOCIATE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION
MID-CONTINENT UNIVERSITY