Lisa Lutz
Paris
Summary
Dynamic professional with extensive experience in sanitation protocols and customer experience management at Crothall Healthcare Inc. Proven track record of enhancing guest satisfaction through meticulous room sanitization and effective communication. Expertise in inventory management and creating a welcoming environment that ensures operational efficiency and high hygiene standards.
Overview
30
30
years of professional experience
Work History
EVS Housekeeper
Crothall Healthcare Inc.
Lexington
07.2024 - Current
- Sanitized guest rooms, ensuring high hygiene standards for guest safety and comfort.
- Cleaned bathrooms, ensuring cleanliness and hygiene in toilets, tubs, showers, and sinks for guest satisfaction.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
- Ensured compliance with safety guidelines while operating cleaning equipment.
- Utilized cleaning chemicals in accordance with established protocols.
- Emptied trash receptacles throughout property to maintain cleanliness.
- Ensured availability of cleaning supplies to support housekeeping operations.
- Restocked amenities to enhance guest experience in rooms, ensuring availability of essential items.
Receiving Associate
Burlington Coat Factory
Las Vegas
10.2022 - 01.2024
- Received new merchandise and distributed to designated departments, ensuring timely availability for sales.
- Maintained organization of assigned area, contributing to improved workflow and efficiency.
- Facilitated new hire orientations and organized associates' information to streamline onboarding process.
Sales Associate
TJ Maxx
Florence
11.2013 - 12.2013
- Arranged new merchandise with signage and appealing displays to attract customers and facilitate movement of overstock items.
- Completed daily recovery tasks to maintain clean, organized areas that supported efficient customer flow.
- Utilized cash register to ensure efficient and precise sales transactions for customers.
Receptionist
IncParadise - ( EastBiz.com, Inc. )
Las Vegas
03.2006 - 05.2006
- Managed front desk operations, creating a welcoming environment for visitors.
- Greeted visitors, offering assistance and addressing needs promptly.
- Assisted clients with inquiries, providing detailed information about services offered.
- Answered multi-line phone system, directing calls to appropriate personnel.
- Maintained cleanliness and organization of reception area to enhance visitor experience.
- Performed clerical duties, including filing, photocopying, transcribing, and faxing to support office operations.
- Sorted incoming mail for efficient distribution to staff.
- Handled mail distribution by sorting, forwarding incoming mail, and preparing outgoing correspondence.
Slot Ambassador
Fiesta Rancho Casino
Las Vegas
11.1995 - 05.2006
- Engaged guests through clear communication on jackpot payouts, enhancing their gaming experience.
- Delivered exceptional customer service in high-pressure hospitality settings.
- Organized slot department operations, contributing to a smoother workflow.
- Performed minor maintenance on slot machines, ensuring consistent operational performance.
Education
Diploma - Word Processing
Blair Jr. College
Colorado Springs, CO10.1991
Diploma - General
Conestoga Valley High School
Lancaster, PA06.1988
Skills
- Sanitation Protocols
- Room sanitization practices
- Cleaning schedules
- Inventory management
- Cash handling
- Office procedures
- Filing systems
- Office equipment operation
- Typing speed 45 WPM
- Customer experience management
References
- Debbie Urrizaga, friend manager at Burlington, 702-638-2061, 10/01/22 - 01/31/24
- Martha Parker, Assistant manager at Fiesta Casino, 702-379-2998, 11/01/95 - 05/31/06
Timeline
EVS Housekeeper
Crothall Healthcare Inc.
07.2024 - Current
Receiving Associate
Burlington Coat Factory
10.2022 - 01.2024
Sales Associate
TJ Maxx
11.2013 - 12.2013
Receptionist
IncParadise - ( EastBiz.com, Inc. )
03.2006 - 05.2006
Slot Ambassador
Fiesta Rancho Casino
11.1995 - 05.2006
Diploma - Word Processing
Blair Jr. College
Diploma - General
Conestoga Valley High School