Summary
Overview
Work History
Education
Skills
CSR of the year
Timeline
Generic

Lisa Mcintosh

Mount Sterling

Summary

Dynamic Customer Service Representative with extensive telecommunication support experience at Helpware, recognized for delivering exceptional client satisfaction. Skilled in managing high call volumes while demonstrating empathy and proficiently handling complaints. Committed to enhancing customer relationships and ensuring minimal wait times, contributing to a positive service experience.

Knowledgeable [Desired Position] with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Overview

7
7
years of professional experience

Work History

CSR

Pearl
11.2023 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • work for MedIcare

CSR

Helpware
11.2021 - 09.2023

answered phones to help people get rent relief who needed this I made the news in virginia for being a good CSR high volume of calls

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

CSR

Tipton Staffing
02.2018 - 04.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

South Lyon High School
South Lyon, MI
06-1988

Skills

  • Telecommunication support experience
  • Focus on client satisfaction
  • Proficient in handling complaints
  • Customer relationship management software

CSR of the year

I love customer service work and I love to help and work with people daily. I have patients and a great amount of experience I have received CSR of the year before I am always at work and very eager to work

Timeline

CSR

Pearl
11.2023 - Current

CSR

Helpware
11.2021 - 09.2023

CSR

Tipton Staffing
02.2018 - 04.2020

High School Diploma -

South Lyon High School

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Lisa Mcintosh