Lisa Miller
Lexington
Summary
Accomplished Senior Certified Pharmacy Technician with a proven track record at Walgreens, enhancing customer satisfaction through expert customer service and pharmacy assistance. Skilled in data entry and customer relations, adept at resolving billing discrepancies and managing over 700 prescriptions daily. Demonstrates exceptional computer proficiency and a commitment to quality control, significantly contributing to operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Walgreens
10.2024 - Current
- Guided customers through the checkout process and explained payment options.
- Assisted customers in finding products and services to meet needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized pharmacy technician license to assist in pharmacy when needed.
Infusion Billing Specialist
CarePathRX
10.2022 - Current
- Recalculate medication units and measurements for accurate NDC dosing.
- Adjust quantities/cost and resubmit secondary billing claims.
- Bill infusion medication and supplies to Self-Pay patients.
- Utilize HCN and MedForce programs on a daily basis.
- Researched and resolved billing discrepancies to enable accurate billing.
Senior Certified Pharmacy Technician
Walgreens
11.2016 - 02.2021
- Entered and filled more than 700 prescriptions daily.
- Inventoried, stocked and labeled medication to keep accurate records.
- Trained new pharmacy employees.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Retail Sales Associate
Walmart
04.2014 - 10.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
GED -
Milford Senior High School
Milford, OHSkills
- Data entry
- Computer proficiency
- Order fulfillment
- Quality control
- Product knowledge
- Customer relations
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Customer Service Advocate
Walgreens
10.2024 - Current
Infusion Billing Specialist
CarePathRX
10.2022 - Current
Senior Certified Pharmacy Technician
Walgreens
11.2016 - 02.2021
Retail Sales Associate
Walmart
04.2014 - 10.2016
GED -
Milford Senior High School
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