Lisa O'Connor
Lagrange
Summary
Patient advocate specializing in Medicaid eligibility and compliance. Proficient in client education and document coordination, facilitating efficient application processing and regulatory adherence. Proven track record of improving client outcomes through effective advocacy and support.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Advocate
Firstsource Solutions
Louisville
08.1996 - Current
- Educated clients on Medicaid eligibility requirements and application processes through outreach programs.
- Reviewed applications for completeness and compliance with state regulations.
- Coordinated with healthcare providers to obtain documentation for eligibility determinations.
- Processed re-certifications and renewals according to Medicaid policies and procedures.
- Maintained accurate records in Medicaid management systems to track client information.
- Responded promptly to inquiries from applicants regarding Medicaid services.
- Collaborated with social workers to address client needs and improve service access.
- Compiled documentation on applicant income, assets, insurance coverage, and relevant data.
Skills
- Medicaid eligibility and compliance
- Document coordination
- Case management
- Record maintenance
- Client advocacy
Certification
Certified Kynector through the state of Kentucky
Timeline
Patient Advocate
Firstsource Solutions
08.1996 - Current