Lisa Owens
London
Summary
Dynamic professional with experience at Senture, excelling in complaint resolution and call logging. Proven ability to enhance customer satisfaction through effective problem-solving and active listening. As a Daycare Teacher, developed innovative learning activities, showcasing strong observational skills and a commitment to child development. Passionate about fostering positive experiences in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Senture
09.2016 - 05.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Daycare/Preschool Teacher
Sonlight Christian School
01.2014 - 07.2016
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Assisted and supervised 10 children through entire school day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Allowed for ample outdoor discovery time in schedule each day.
- Developed innovative activities to engage young children in learning process.
- Incorporated music, art and literature into curriculum.
Education
No Degree - Early Childhood Care And Education
Somerset Community College, London, Ky 40741
LondonSkills
- Complaint resolution
- Account updating
- Call logging
- Child development
- Elementary education
- Observational skills
- Early childhood education
Certification
I received a Ky Child Care Provider Certification on May 6, 2018.
Timeline
Call Center Representative
Senture
09.2016 - 05.2018
Daycare/Preschool Teacher
Sonlight Christian School
01.2014 - 07.2016
No Degree - Early Childhood Care And Education
Somerset Community College, London, Ky 40741