Lisa Royalty
Georgetown
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
2026
2026
years of professional experience
Work History
RN
St Joseph's Hospital
- Managed care for pre and post-operative patients through their entire outpatient surgery experience.
- Instructed patients and family members on proper discharge care.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Ensured safety and well-being of patients.
- Recorded patient's medical history, vital statistics and test results in medical records.
RN CONSULTANT
Division Of Disability
- As a RN Consultant, I gathered information from physician's offices to assist with either supporting or refuting claimant's disability allegations.
- Spoke directly with individual claimants or their references to gather information regarding their functional abilities, physical status or limitations to aid in determination of claim as allowed or denied.
- Collaborated with staff at Division Of Disability as needed, including Claims Examiners, Supervisors and Physicians.
TELEPHONE TRIAGE RN
Central Baptist Hospital
- Fostered improvement in all standard operational facets of tele-triage care provision.
- Advocated for clients by communicating their care preferences to practitioners, ensuring disposition of each individual call in the best interest of the client.
- Educated clients and caregivers on healthcare protocols and processes utilizing standardized computer protocols (Barton Schmitt) for assessment and care advice.
- Maintained the highest levels of patient satisfaction by doing followup calls and allowing clients/caregivers the opportunity to express concerns and reinforce teaching and care instructions.
RN Newborn Nursery
Georgetown Community Hospital
04.2000 - 03.2019
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Educated social workers and child welfare personnel on complex health issues, providing valuable insight into pediatric patients' conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated parents in care of newborn infants to assure ability to provide appropriate care prior to discharge from hospital.
RN PEDIATRIC TRIAGE
University of Kentucky
03.2019 - 07.2025
- Ensured patients had the information necessary for ongoing care, providing guidance on their diagnoses, management of medications and prevention methods.
- Promoted quality patient care by providing guidance and training on organizational practices and policies for new nurses.
- Participated in unit-based Quality Assurance Program.
- Communicated goals, plans and progress to parents or guardians.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Triaged all calls utilizing standardized protocols (Schmitt Thompson).
Education
ASSOCIATE OF ARTS - NURSING
Midway University
01-1979
Skills
- Patient and family advocacy
- Speech clarity
- Solution-based interventions
- Seasoned in medical clinical procedures
- Strong clinical judgement
- Confidential case documentation
- High level of autonomy
- Acute care expertise
- Data collection and management
- Newborn education
- Pediatric nursing
- Postpartum counseling
Languages
English
Timeline
RN PEDIATRIC TRIAGE
University of Kentucky
03.2019 - 07.2025
RN Newborn Nursery
Georgetown Community Hospital
04.2000 - 03.2019
RN
St Joseph's Hospital
RN CONSULTANT
Division Of Disability
TELEPHONE TRIAGE RN
Central Baptist Hospital
ASSOCIATE OF ARTS - NURSING
Midway University