Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Livingston Bailey

Livingston Bailey

Bodden Town,Cayman Islands

Summary

Experienced Caymanian ICT professional and aspiring network engineer with a demonstrated history of working in the education and technology industry. Skilled in Computer Hardware, Networking, Troubleshooting, Repair and Maintenance. Strong education professional with Associates and Bachelor of Science degrees focused in Computer Science from the University College of the Cayman Islands.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ICT Administrator II

Cayman Islands Ministry of Education
11.2020 - Current
  • Installed, configured, and maintained computer hardware and software systems.
  • Monitored network performance to identify potential issues and optimize system performance.
  • Provided technical support for users with varying levels of IT knowledge.
  • Performed regular maintenance checks on all computers and networks.
  • Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
  • Configured routers, firewalls, switches, wireless access points, VPNs. according to best practices.
  • Set up new workstations by installing necessary hardware components and configuring operating systems and applications.
  • Coordinated with vendors for the purchase of IT equipment.
  • Scheduled preventive maintenance activities such as virus scans or backups.
  • Resolved network connectivity problems for customers utilizing various networking protocols.
  • Performed troubleshooting on hardware and software issues in a timely manner.
  • Installed, configured, tested, and maintained operating systems, application software, hardware components, networking equipment, and peripherals.
  • Assisted users with resolving technical problems related to applications or hardware devices.
  • Monitored network performance to identify potential issues or security breaches.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Analyzed network traffic patterns to identify potential problems or areas for improvement.
  • Collaborated to ensure the timely completion of Student 1:1 Laptop Initiative

Educational Technology Consultant

EDU365 Cayman
George Town
10.2018 - 11.2020
  • Provided technical support to customers over the phone and in person.
  • Resolved customer issues by troubleshooting hardware, software, and network-related problems.
  • Assisted with installation of new hardware and software systems.
  • Configured computers, laptops, printers, and other peripherals for users.
  • Implemented network security measures such as firewalls and encryption protocols.
  • Documented changes made to existing IT infrastructure components.
  • Liaised with vendors for procurement of IT hardware and software solutions.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Maintained and controlled server room, wireless network and server infrastructure.
  • Created user accounts and assigned security access levels.
  • Documented all helpdesk interactions in a ticketing system.
  • Performed regular maintenance on computer systems and networks.
  • Tested network connections for proper functionality and speed optimization.
  • Maintained inventory of all equipment used within the organization.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Education

Bachelor of Science - BS, Computer Science -

University College of the Cayman Islands
04.2022

CCNA ITN, System, Networking, and LAN/WAN Management/Manager -

Cisco Networking Academy
01.2022

Associate of Science - AS, Computer Science -

University College of the Cayman Islands
07.2017

High School Diploma -

Clifton Hunter High School
07.2014

Skills

  • Network Security
  • Network Engineering
  • Network repairs and maintenance
  • Microsoft Azure
  • Windows System Administration
  • Help Desk Support
  • Computer Repairs & Maintenance
  • Active Directory
  • System Administration
  • Firewall Management
  • Server Management
  • IP Addressing and Subnetting

Certification

  • Engineer/Technician Degree - ConnectWise
  • Networking Basics - Cisco
  • Networking Devices and Initial Configuration - Cisco
  • Network Addressing and Basic Troubleshooting - Cisco
  • Network Support and Security - Cisco
  • Network Technician Career Path - Cisco
  • Cisco Certified Support Technician Networking - Cisco

References

References available upon request.

Timeline

ICT Administrator II

Cayman Islands Ministry of Education
11.2020 - Current

Educational Technology Consultant

EDU365 Cayman
10.2018 - 11.2020

Bachelor of Science - BS, Computer Science -

University College of the Cayman Islands

CCNA ITN, System, Networking, and LAN/WAN Management/Manager -

Cisco Networking Academy

Associate of Science - AS, Computer Science -

University College of the Cayman Islands

High School Diploma -

Clifton Hunter High School
  • Engineer/Technician Degree - ConnectWise
  • Networking Basics - Cisco
  • Networking Devices and Initial Configuration - Cisco
  • Network Addressing and Basic Troubleshooting - Cisco
  • Network Support and Security - Cisco
  • Network Technician Career Path - Cisco
  • Cisco Certified Support Technician Networking - Cisco
Livingston Bailey