Liza Jackson
29 Bodden Town Rd,Grand Cayman
Summary
Dedicated customer service professional with strong skills in client relations and problem resolution. Proven ability to enhance customer satisfaction and maintain a positive shopping environment.
Detail-oriented customer service cashier with over 10 years of experience in enhancing customer experiences and resolving complaints. Known for emotional resilience and maintaining composure under pressure, consistently exceeding customer expectations.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
H & B One Ltd.
11.2015 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries, providing information on products and services.
- Maintained clean and organized checkout area, ensuring a positive shopping experience.
- Handled cash and credit transactions with attention to detail and security protocols.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Food and Beverage Assistant
ICOA Cafe
08.2015 - 11.2015
- Delivered exceptional customer service, ensuring satisfaction and loyalty.
- Assisted in menu planning and beverage selection to enhance guest experience.
- Maintained cleanliness and organization of dining areas for optimal operations.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
Beverage Server
Mango Tree Bar
05.2014 - 06.2015
- Delivered exceptional customer service while efficiently managing beverage orders and transactions.
- Maintained cleanliness and organization of bar area to enhance guest experience and operational efficiency.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Maintained a clean and organized work environment, ensuring optimal service for patrons.
Food Server
Saoirse Holdings Ltd.,T/A Brickhouse/Brewhouse
12.2010 - 05.2011
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Assistant Administrator
Tropic Air Condition
04.2009 - 11.2010
- Coordinated administrative tasks to streamline office operations and improve efficiency.
- Developed and implemented filing systems to enhance document retrieval processes.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Deli Clerk
Treasure Island Resort
06.2006 - 04.2009
- Operated deli equipment safely, maintaining cleanliness and adherence to health regulations.
- Collaborated with team members to prepare high-quality sandwich and salad options efficiently.
- Maintained organized displays, ensuring products were attractively presented to enhance sales opportunities.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Food Runner
Montecristo Restaurant/Treasure Island Hotel
12.2004 - 07.2007
- Delivered food orders promptly to ensure customer satisfaction and dining experience.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of service areas to enhance operational efficiency.
- Assisted servers in delivering drinks and appetizers, improving table turnover rates.
Well Production Test Operator
Psi Technologies Inc. Phils
06.1999 - 06.2004
- Operated and monitored well production testing equipment to ensure optimal performance.
- Conducted routine maintenance and troubleshooting on testing systems to enhance operational efficiency.
- Analyzed test data to identify trends, ensuring compliance with safety regulations and industry standards.
- Collaborated with cross-functional teams to improve testing protocols and streamline workflows.
Education
Computer Programming
Systems Technology Institute
Philippines04-1999
Skills
- Client relations
- Customer experience enhancement
- Dependable punctuality
- Emotional resilience
Timeline
Customer Service Cashier
H & B One Ltd.
11.2015 - Current
Food and Beverage Assistant
ICOA Cafe
08.2015 - 11.2015
Beverage Server
Mango Tree Bar
05.2014 - 06.2015
Food Server
Saoirse Holdings Ltd.,T/A Brickhouse/Brewhouse
12.2010 - 05.2011
Assistant Administrator
Tropic Air Condition
04.2009 - 11.2010
Deli Clerk
Treasure Island Resort
06.2006 - 04.2009
Food Runner
Montecristo Restaurant/Treasure Island Hotel
12.2004 - 07.2007
Well Production Test Operator
Psi Technologies Inc. Phils
06.1999 - 06.2004
Computer Programming
Systems Technology Institute