Logan Popplewell
Science Hill
Summary
I have worked many fields, and adapt quickly to my environment, and streamline processes too be most effective for the job. Maintaining quality work with expediency. I work hard to make the tasks at hand an enjoyable experience for my team members who work with me and support the team to the furthest extent. When working directly with customers I maintain a good rapport with them to ensure the best experience, and service for the customer.
Overview
8
8
years of professional experience
Work History
Maintenance Crew Member
Walmart
07.2024 - 10.2025
- Utilized power tools and cleaning equipment to perform repairs and upkeep tasks.
- Responded promptly to maintenance requests, troubleshooting issues effectively.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Fostered a positive work environment by providing training and guidance for junior crew members as needed.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Properly handled, transported, and disposed of recycled materials.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
Customer Service Representative
Blackboard
12.2019 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selections, providing knowledgeable recommendations and support.
- Documented customer interactions in CRM systems for improved tracking and follow-up.
- Trained new employees on company policies and best practices for exceptional customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dishwasher/Line Cook
Happi Dayz
06.2017 - 08.2019
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Managed inventory of cleaning supplies, ensuring optimal stock levels for daily operations.
- Collaborated with kitchen staff to maintain efficient workflow during peak service hours.
- Trained new team members on proper dishwashing techniques and safety protocols.
- Bolstered team morale and productivity by maintaining positive attitude and assisting colleagues during high-pressure periods.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Enhanced dining experience for customers by ensuring clean, spot-free dishes and utensils.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Enhanced meal preparation processes, reducing service time while maintaining quality standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Russell County Highschool
Russell County, Ky05-2012
Skills
- Heavy lifting
- Cleaning procedures
- Equipment maintenance
- Preventive Maintenance
- Forklift operation
- Loading and unloading
- Shipping and receiving
- Forklift operator certification
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cleanliness and hygiene
- Cash handling proficiency
- Adaptability and resilience
- Food safety
Timeline
Maintenance Crew Member
Walmart
07.2024 - 10.2025
Customer Service Representative
Blackboard
12.2019 - 09.2023
Dishwasher/Line Cook
Happi Dayz
06.2017 - 08.2019
High School Diploma -
Russell County Highschool