Lora Cruse
Owensboro
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Owner
Songs by Lora Cruse
Owensboro
03.2026 - Current
- Managed all aspects of business operations and client relationships.
- Developed original music compositions for various projects and clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated music production schedules and project timelines effectively.
- Oversaw marketing strategies to promote services and increase visibility.
- Created engaging promotional materials for events and social media platforms.
- Handled financial planning, budgeting, and invoicing for projects efficiently.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
Business Owner
Sister Clean
Owensboro
02.2022 - Current
- Implemented cost-saving measures, reducing expenses by 30%.
- Developed and led a productive team, boosting efficiency by 40%.
- Increased annual revenue by 150% through strategic marketing initiatives.
- Launched and scaled a profitable cleaning business, with 95% customer satisfaction.
Customer Solutions Agent
Aptive Environmental
07.2021 - 08.2024
- Mentored new agents, enhancing team performance.
- Managed high-volume calls professionally and effectively.
- Identified upselling opportunities, increasing revenue by 15%.
- Delivered exceptional service, raising customer satisfaction by 30%.
Marketing and Sales Manager
The Fraternal Order of Police-Lodge 16
Owensboro
12.2008 - 03.2022
- Led a successful sales team, surpassing targets by 25%.
- Provided training and mentorship to enhance team capabilities.
- Developed data-driven strategies to increase lead generation by 40%.
- Achieved 30% revenue growth through effective marketing campaigns.
Inside Sales Representative
OMG! National
04.2017 - 07.2021
- Conducted market research to identify growth opportunities.
- Built strong client relationships, improving retention by 25%.
- Exceeded sales targets by 30% through strategic prospecting.
- Recognized as 'Top Sales Performer' for three consecutive quarters.
Education
Bachelor of Arts - Communications
Northwestern University
Evanston, IL 05.1999 - 01.2002
High School Diploma - Math, Science
Lane Technical High School
Chicago, ILSkills
- Sales
- Customer service
- Marketing strategies
- Appointment scheduling
- Performance Analysis and Reporting
- Team building
- Employee training
- Conflict Resolution
- Project management
- CRM Systems and Data Management
- Music composition
- Marketing strategy
- Project coordination
- Client relationship management
- Team leadership
- Effective communication
- Time management
- Negotiation skills
- Creative thinking
- Sales oversight
- Growth strategy implementation
- Negotiation
- Product branding
- Marketing
- Sales management
- Business management
- Verbal and written communication
- Human resource management
- Client engagement optimization
- Small business operations
- Human resources
- Relationship building
- Client service
- Customer relations
- Sales leadership
Certification
- Driver's License
S99-256-797
Expiration: 01/07/2027
Issued in Kentucky
Accomplishments
- Top Performer Award-2008
Top Sales Representative-2008-2010-2015
Affiliations
- Volunteer:Humane Society
Volunteer:Hermitage Nursing Home
Hobbies
Writing, Singing, Reading, Family time
Languages
English
Volunteer Experience
- Daviess County Humane Society, 2008-2024
- Oasis Women's Shelter for Domestic Violence Victims, Owensboro, KY, 2008-2023
- Birthright, Owensboro, KY, 2010-2015
References
References available upon request.
Timeline
Owner
Songs by Lora Cruse
03.2026 - Current
Business Owner
Sister Clean
02.2022 - Current
Customer Solutions Agent
Aptive Environmental
07.2021 - 08.2024
Inside Sales Representative
OMG! National
04.2017 - 07.2021
Marketing and Sales Manager
The Fraternal Order of Police-Lodge 16
12.2008 - 03.2022
Bachelor of Arts - Communications
Northwestern University
05.1999 - 01.2002
High School Diploma - Math, Science
Lane Technical High School